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Color Set
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66,541 Verificado Comentarios de clientes |
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Not quite there yetI will give this product another go but it has washed out of the grey quicker than i would have liked.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Custom colorThe only thing I find is the roots always turn out lighter then expected 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaureen - We're sorry to hear that you find the color at your roots is always lighter than expected. We've reviewed your account and see that your most recent order was adjusted to a slightly darker shade at the roots to provide results better suited to your needs. We look forward to hearing your feedback on this reformulated shade soon! |
Leaves hair oilyI am not sure if it's the shampoo or the color, but I have to wash my hair with my own shampoo to get the oily and goopy feeling out of my hair. The first time I colored, I thought it was the conditioner. I didn't use the conditioner the second time and my hair still turned out horrible feeling. The color is good and lasts as expected. I just can't figure out how to make my hair feel clean after coloring without rewashing it. Also, don't get this in your eyes when washing it out. It pretty much blinds you until you can get lots of clear water in your eyes to flush it out. This is not the easiest thing to do while you are trying to get the color washed out also. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We are glad that you experience good and long-lasting color results, but apologize that your hair felt oily after application. For optimal results in removing any residue, we recommend focusing on the Rinse Through Your Ends step after the timer goes off, in which you massage the leftover color into your hair from root to tip until it feels creamy before you rinse. Our experts advise that you can minimize discomfort in the shower by closing your eyes and tipping backwards until the color feels thoroughly rinsed. Again, we apologize and we hope this information is helpful. |
DisappointedMy hair didn't change color it still has a brassy red undertone to it :/ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky - We're sorry to hear that your hair color did not turn out as you expected. We see that your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order accordingly to provide the results you're looking for. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will reduce the brassy undertones. |
Second time, not a charmThe first time I used this custom hair color it was great. The color stayed vibrant for over a month. the second time I used it the color was not as dark and vibrant and only stayed for two weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerry- We apologize that your most recent formulation faded faster than expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Decent productWhat i didn't like was that the color came out in 3weeks. But the color looked beautiful the first two weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
haircolormy most recent haircolor seemed darker than previous orders, not sure why? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We apologize that you are unsatisfied with your color results. Since your most recent color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
It was okLet me expand...I have always, the last few times loved the custom color created for me, but this time it came out very red and with no lightning of my hair so it seemed. Lets just say people really did notice, but not in the way I would have liked. Oh well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
gray roots still!I love the overall color but my roots are still gray! It did not color them to my satisfaction. I followed the instructions to the second. My roots are still gray. Not sure if there is a different formula for stubborn gray roots? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra- We are sorry to hear that your last application did not provide the gray coverage you expected. We want to make sure that your next hair color application is just right and will adjust your next formulation to achieve better coverage. Again, we apologize that this last order was not completely satisfactory hope that your next adjusted order will better suit your needs. |
Hair colourI wasn't very happy with how long the colour lasted it was only 3 weeks before my grey started showing again the colour was nice and just the colour I wanted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- We’re sorry to hear that your hair colour faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated colour that will provide longer lasting results. So we have credited your account for one complimentary hair colour order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a colour that can better suit your needs. |