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Color Set
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66,541 Verificado Comentarios de clientes |
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Specified no purple tones in a copper color.Received copper color with purple tones. I really wanted to love this service and product. Turns out the "custom" color is not exactly custom. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie - We’re sorry that you were disappointed by the results of your color application. Since you expressed that you were unsatisfied, one of our representatives reached out to you and offered to refund you for the color or process a complimentary reformulation, per our Satisfaction Guarantee. As you had requested in your reply, we processed the refund. Again, we apologize that you were unhappy with your experience. |
Great color but gray hair still visible and left a messColor came out great and I appreciated receiving the extra processing kit as I have long ombre hair and will need to touch up but none of my grays changed color. Also the dye pretty much stained everything in my bathroom which was not great for me since I am in a rental apt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVal - We are glad your color came out great, but sorry to hear it did not cover your grays. We've notified your colorist that you need adjustments for your next order, and look forward to seeing your results. Additionally, we will be reaching out to you shortly to offer guidance on cleaning up stains. We value every client's experience, and we look forward to improving yours. |
I guess it is OKThe color is just not right for me. I really need it much lighter and I am not getting what I really want. I guess I will just have to keep trying until I get it right!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nothing SpecialI don't see the difference between the store bought and this product. Oh, wait...... The price of this product is twice as much as the store bought and it works the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not for meThis color is nice however it is way too dark for me, I am trying to get more of a med. blonde with an icy tone (8.24) I believe is the color number. will not use this dark color again. it is ment for someone of darker complection 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMindy - We're sorry that your color came our darker than you were expecting. We've received your comments requesting a lighter shade with an icy tone. Your colorist will review these comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you directly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
No better than walmartThe dye is no better than any cheap hair color I've ever bought. My hair is now dry and unhealthy, and hardly changed in color. Canceling my subscription. 22 de 24 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAilene - We're sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
I really want to know how to get this dark color out.We were getting to the light copper color I wanted till the last mix. My hair is a dark auburn not at all what I wanted. How do I get this color out? I liked the other colors and we were almost at the color I wanted. Please let me know how to get this very dark color out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Burned scalp, smell is horrid!My head is still itching and just not the same. The smell was unbelievably strong. I only had a couple greys and covered them up for about 2 weeks maybe. Colour was fine, and easy to apply. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you've experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
Couldn't get color rightThree strikes. I tried three times and I was careful to explain each time what I was looking for. Natural medium brown hair with a natural reddish tint. I end up with purple, bright copper or my latest look, Ronald McDonald Red. I am not a happy camper. A 40 year old does not want to walk around with drastic bright unnatural looking hair!!!! I'm done. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - We're sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
N/AThey sent me a color that was not what I had ordered, and hair so dark I stay now instead of dark brown and black looks is the unforgivable mistake. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We apologize that you are unhappy with your color results. Since the color turned out darker than you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory. |