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Color Set
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66,516 Verificado Comentarios de clientes |
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Not enough dye for people with thick hairSadly this product is no good for me as you don't get enough to cover thick and curly hair. It is supposed to be customised to my needs and I stated that my hair was thick, I am very disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We're sorry to hear that you did not have enough product for a full color application. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to better suit your needs. Again, we apologize that you were unhappy with your application. |
Custom Hair ColourI find it hard to rinse the hair colour from hair after the application. It remains greasy at the neck line, after using the shampoo and conditioner supplied. This time after a week, it was still greasy. Why? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBridget - We’re sorry that your hair color application left your hair feeling gummy. A member of our Color + Care Team has reached out to you to provide further assistance. We hope to work with you to provide a solution that addresses your needs. |
I did not care for this productThe product left my hair greasy and awful looking. The color is off too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarin - We apologize that you were unsatisfied with the results of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
The color did not last, it washed out in 2 washesIt also left my hair very dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorraine - We’re sorry to hear that your hair color faded faster than you expected and left your hair feeling dry. We have received your request for longer-lasting results. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Gray hair returnsThis batch was requested because I needed a stronger gray hair coverage. My gray hair began to show five days after I colored it. I'm disappointed because I thought eSalon would be better than the store bought color and I thought that because it was supposed to be a custom color that it would last longer than 5 days. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNikita - We’re sorry to hear that your hair color did not offer the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide increased gray coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit as well as discuss your reformulation. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Custom colorMy color was too dark and it only lasted 2 weeks. It didn't cover all my gray. I was very disappointed. 123 de 126 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelli - We apologize that your hair color was too dark and faded faster than you expected. We would love to send you a complimentary reformulated color that will provide longer lasting results, per our Satisfaction Guarantee. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we're sorry you were unsatisfied with your results and hope to create a color formulation that can better suit your needs. |
Color did not meet expectations and faded fastThe instructions were easy to understand and I had a cosmetician apply, but the color wasn't what was expected and faded within 2 days. Not a good experience 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We're sorry to hear that your color did not turn out as expected and faded faster than you anticipated. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. A representative has reached out to you with directions to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
too orangeHi, I asked for a revised formula to cover gray better and cut down the brassiness. My new formula was medium blonde with gold. I think I might need something with less gold as it comes out orange looking on me, especially outdoors. Thanks. Please send next adjusted haircolor at the end of April. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We’re sorry to hear that your color came out with more orange tones than you expected. We have received your request for reduced golden tones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. As you requested, we have also adjusted your delivery schedule for your next order. We look forward to crafting your custom reformulation. |
Not what I ordered....I ordered black hair color with visible blue highlights. I got straight black hair color, you can't see any blue at all anywhere in my hair. Was supposed to receive an application brush with my order. The brush was not sent to me. I could have just went to walmart and got the color I wanted for cheaper. Now I am stuck with something I didn't want. Very bad company. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We apologize that you were disappointed with your color results. Since the color did not have the blue tones that you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Could be better for grey coverageI have to say I was disappointed. It's OK but after the hype I wasn't impressed with the following factors: * Ease of use - it as runnier and messier than what I'm accustomed to *Hair condition - it was OK until I shampooed then it felt and looked very dry *It did very little for grey coverage - my hair still looked like it needed dying immediately after the colour treatment *Dull colour - I was expecting something rich and glossy with a stronger copper/golden tone but it looks like a flat brown which maybe isn't helped by how dry it made my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- Thank you for sharing your feedback with us. We are sorry to hear that your eSalon hair colour was not 100% satisfactory. Since the colour did not turn out as you expected, a member of our Colour + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |