|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
wrong colorI ordered wrong, was my fault, but gave me time to think and I don't want to color my hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosVickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Did my color change?This last batch looks different from the previous batches. All I needed to do was a root touch up and noticed the color is different than the previous batches I have received. I really like the previous batches because it showed less red. Now, the redness is back. It was noticeable when I blow dried my hair. The red was very noticeable. I included a picture of what it looked like previous to the last batch (hair is curled) and what it looks like after the last batch (2 pictures. after blow drying). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTanya - We apologize that your most recent formulation did not deliver the results you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order to better suit your needs. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will provide the results you're looking for. |
The color has a purple overtoneHello After speaking with your representative I thought she understood what I wanted the color I ordered was dark Auburn and what I got was a brown/black with purple overtones. From what I can remember none of the photos sent show me with brown/black hair. This is my natural color but not what I wanted, it should have been Dark Auburn with reddish overtones. To me this is what it is and in speaking with your rep I thought I conveyed this. I've suspended till May with a possibility of cancellation. Oddly enough the store bought kinds have always given me the right color but don't stay as long. I was given a good recommendation from Terlyn Nowell love her color. What happened to mine? I'm reachable at 310-803-3693, Regine Vavasseur. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRegine - We're sorry that your hair color did not meet your expectations. Upon reviewing your profile, we see that a representative has reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. We look forward to working with you to create a reformulation that will better suit your needs. |
It's ok..It was too harsh for my hair first of all. The base color was too dark, and the cooper tones were not strong enough. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
The texture of the product is greasy and rubberyI cannot get the product to rinse out of my hair even after several shampoos. It feels like a rubber texture on my hands and there is a leftover film on my hair. This did not happen the first time I used the product, but the next two times the formula was like this. 178 de 186 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKathy- We’re sorry that you were not able to easily rinse the color from your hair and that it left your hair with a film. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Made for me hair colorLike product but found custom color a shade darker than I would have liked. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJo Ann - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter shade that you left by logging in to your account. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation based on your feedback. |
Root colorIt didn't light up my roots they are still dark brown and the underneath roots 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAneysa - We apologize that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit, per our Satisfaction Guarantee. Then, once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very Upset and UnHappyAfter receiving my order I was so excited to color my hair. But the end results wouldn't make me feel the same. My roots turned orange yet the rest of my hair would remain the brown it was before. I am in tears thinking about the results. The cost to fix this mess is going to prove to me that $14.95 was a HUGE mistake. I want a FULL refund!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMary - We’re sincerely apologize that your roots turned an uneven, unwanted orange color. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
not for me at allplease cancel my order i dont like this product. i could not wash the colour out left my hair stiff and really sticky i was not happy. 127 de 134 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCathy - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not enough dye for people with thick hairSadly this product is no good for me as you don't get enough to cover thick and curly hair. It is supposed to be customised to my needs and I stated that my hair was thick, I am very disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJessica - We're sorry to hear that you did not have enough product for a full color application. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to better suit your needs. Again, we apologize that you were unhappy with your application. |