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Color Set
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66,516 Verificado Comentarios de clientes |
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Doesnt cover grayThis is my second order. This new formulation was put on just as the instructions said to do and the results are very disappointing. I put the color on around my temple areas first then along the roots etc. Did not use the entire bottle as you said not to put in anywhere other than my roots so it would not be too dark. Well it covered my roots along the scalp and that was it. I left it on for 35 min. and the first sections I did around my face are still white. Not at all happy that I paid $25 for hair color that does not do even as good as store bought brands. I was going to cancel after my last order but oh no you had to keep me as a customer and try a new formulation. Well not this time. I am done with eSalon. My only regret is I paid you over $50 for the last 2 hair colors and got no satisfaction. You should have to refund my money for both. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeslie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not for meThe hair color made my hair very dry. After coloring and using the conditioners my hair felt like straw. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda- We’re sorry that your hair felt drier than normal after your hair color application. Since you were unhappy with your experience, we have reached out to you to discuss your hair color needs per our Satisfaction Guarantee. We hope to work with you to provide you a color that will provide you with hair that feels and looks it's best. |
Irritated itchy scalp, brass color. I cancelled the membership, at least I askeItchy scalp, brass color. I cancelled the membership, at least I askedon't to, why am I still getting this???? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosViktoriya - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, a representative refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Only ok, but easy.The color was easy to use. The brown in the color was a bit dull. It made my hair have a dull and strawlike appearance. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeirdre - We apologize that your results looked dull and dry. For optimal moisture and shine after your specific application, we recommend taking the leftover mixed color into the shower, per your Personalized Instructions. Massage this in thoroughly from root to tip, until it feels creamy, before you rinse. We hope this information is helpful and look forward to seeing your results! |
just okI didn't find it to be all that I expected. I may try again with a different color.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarguerite - We're sorry that your most recent color order did not meet your expectations. Since you were unhappy, one of our representatives has credited your account with one complimentary color credit, per our Satisfaction Guarantee. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide a color better suited to your needs. |
convenient, but is it worth it?I Like the convenience of eSalon But I'm not sure the coverage is lasting. A week after I color I feel like the grays are coming out and the color is fading. Not sure if I will continue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - Thank you for your feedback. Upon reviewing your profile, we see we passed your feedback onto your colorist when you made this review and were able to adjust your color for great results! Thank you again for reaching out, and we hope to continue helping you find hair perfection! |
Too dry !!Despite of its nice color this product is too too dry and hard for my hair.. now my hair are very damaged.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosArmelle - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling very damaged. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color formula that better suits your needs. |
I think I may be allergic or this dye is way too strong for my scalp and hairI do not plan to use this product again. I did notify esalon before my last purchase that I noticed a scalp problem and a really drying damage to my hair. The next order seem not to dry my hair that much but my scalp developed bumps and an itchness which indicates a severe irritant. The color does last a long time but I cant stand what it does to my scalp or hair and these are not just effects that last a few day but several months. I spoke with my doctor who says that it must be very strong to do that as compared to other brands who have not irritated my scalp. So with this I will not be ordering again. Thank you. 76 de 79 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe're truly sorry that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction, one of our representatives processed a refund for your most recent color order. Again, we apologize that you were unhappy with your experience and wish you a restful recovery. |
I do not like this hair color at all!!!!!It washes out with the first washing. Take me off the reorder list!!!!!!! 23 de 26 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPat - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color with longer lasting results. |
DON'T DO IT!!!!!My 'Golden Brown' became a dark muddy disaster. I followed the directions faithfully, but now I've had to cut off four (4!) inches and am waiting for some recovery before I can have this nightmare taken care. I'm ashamed to be seen in public! Do not use these products if you value your hair! 27 de 31 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKay-Thank you for your review. We’re sorry that both of your color formulations came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We reviewed your account and see that a member of our Color + Care Team has reached out to you regarding this matter. Again, we apologize that you were dissatisfied with your experience. |