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Color Set
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66,516 Verificado Comentarios de clientes |
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Not exactly what I wantedWas looking to brighten up my hair so that it wasn't so blatantly dyed. But...it looks the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Seems to dry it out and fade too fastMy ends have felt drier since using this product, and I notice the overall color fades too fast...even though I only wash every 3 days and use color safe products. It is nice having it home delivered though! And the customer service is great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re sorry that your hair color has faded faster than you've expected and also left your hair feeling drier. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Started off Great...The day I colored my hair it was perfect! A great red, just like I asked for! 2 days later when I washed it all my great red was gone. It looks like I used a color spray then washed it out. I'm now back to the dull reddish brown I was before I colored. I've always had great color with eSalon which makes me even more disappointed with this purchase. 22 de 23 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
THE SMELL WAS HORRIBLE I COULDN'T EVEN USE ITI was excited to find a new way to color instead of using a salon but was so disappointed when I tried using this color. THE SMELL WAS HORRIBLE I COULDN'T EVEN USE IT. I threw it all away. Bummer guess it's back to the salon. This product total waste of my money and time. Total fail but nice box. 14 de 16 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We're sorry to hear that you felt our product's odor was too strong. While our Permanent hair color contains ammonia, which some believe has a strong smell, eSalon and other experts believe that it is a safer and a better choice than the substitutes that some other hair color companies use, such as Ethanolamine. Upon reviewing your profile, we see that a representative has processed a refund for the cost of the color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Light brown hair colorI was very disappointed with this product. The color was way too dark for light brown and my hair was very dry after the process. I will not use this hair color product again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your results and hope to help you with this matter. |
Would not use again. Horrible brassy colour.Not happy with the colour, greys not covered and dark ends, looks very cheap and I have to wait to get it done professionally. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry that you were unhappy with the coverage and results of your order. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
DON'T LET ESalon CHOOSE YOUR COLORI highly recommend you DO NOT allow esalon to change the color you originally selected, they do not know what they are doing. This so called amazing product ruined my hair. I wanted RED CHOCOLATE but instead got BLACK with a hint of purple. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- Thank you for your review. We’re sorry that your color formulation came out darker than you were expecting. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not for meI appreciate the effort eSalon puts by offering this product. However it did not work on my hair as I expected, honestly it even looks like I never dyed it, looks pretty the same color I had before, it just covered the roots and that´s it. I wanted it to look as in the picture but unfortunately it did not work. I am not willing to try it anymore. That´s why I would like the team to cancel my future orders. Thanks. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe apologize that your hair color did not turn out as you expected. Because you were unhappy with your experience, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that will better suit your needs. |
Doesnt cover grayThis is my second order. This new formulation was put on just as the instructions said to do and the results are very disappointing. I put the color on around my temple areas first then along the roots etc. Did not use the entire bottle as you said not to put in anywhere other than my roots so it would not be too dark. Well it covered my roots along the scalp and that was it. I left it on for 35 min. and the first sections I did around my face are still white. Not at all happy that I paid $25 for hair color that does not do even as good as store bought brands. I was going to cancel after my last order but oh no you had to keep me as a customer and try a new formulation. Well not this time. I am done with eSalon. My only regret is I paid you over $50 for the last 2 hair colors and got no satisfaction. You should have to refund my money for both. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeslie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not for meThe hair color made my hair very dry. After coloring and using the conditioners my hair felt like straw. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda- We’re sorry that your hair felt drier than normal after your hair color application. Since you were unhappy with your experience, we have reached out to you to discuss your hair color needs per our Satisfaction Guarantee. We hope to work with you to provide you a color that will provide you with hair that feels and looks it's best. |