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Color Set
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66,516 Verificado Comentarios de clientes |
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This is a wasteMy "custom" hair color gives the same result as a $2.50 box of color from the store. I turned off the auto delivery option and delayed the next 2 shipments but they were sent anyway so the company could charge my account. Such a scam. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJaime - We're sorry that your color results did not turn out as you expected. Upon reviewing your profile, we see that when you turned off the Hair Color Plan, unfortunately, the order had already placed. Upon contacting us, one of our representatives confirmed your Hair Color Plan was suspended and refunded you for your most recent order. Again, we apologize that you were dissatisfied with your experience. |
Lighter?The color was darker than I like. I would like something lighter but not brassy, especially for the summer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPolly - We apologize that your most recent formulation came out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you directly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Cancel all future shipmentsPlease cancel all future shipments and unsubscribe me immediately. Thank you! Karen Schwarcz 3/22/16 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We're sorry to hear that you would like to cancel your Auto-Delivery services. As you requested, both your Made For You Hair Color Plan and Match-Up have been suspended. One of our representatives will be reaching out to you shortly to discuss how we can best assist you. Again, we apologize that you wish to cancel your services. |
Not a fanThis colour looks like my normal box dye after about 8 weeks. The roots are a way different colour and appear grown out from the rest of the brown with a red tint hair. It was so much work to do both roots and body, I wish I could have had only a single colour. By having roots and a body colour, I feel like theres more room for error (like having Orange roots and brown body). I'm pretty disappointed and can't wait until I can change to a colour I actually like. The main colour is way too dark, and not red enough like I asked for. I feel like the stylist ignored my request and sent what she felt was best, because at least my Mom likes the colour, it's basically my natural hair but darker. Did I mention I'm not happy? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKrysta- We apologize that you are unsatisfied with your colour results. Since the colour turned out darker than you expected and not as red, one of our representatives has reached out to you to discuss your hair colour needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Custom Hair colorI generally am happy but last time I used it , it didn't seem cover the gray as well. Can you change my formula to more gray coverage on the next shipment. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeDe - We’re sorry your most recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not impressedI didn't feel like it covered roots very well. I plan on leaving it on longer then recommended next time before I get upset 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShaurette- We’re sorry to hear that your hair color did not provide the best gray coverage as expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
It works but...I'm happy with the product but feel it's a bit pricy once you pay the tax and shipping. I'm currently looking for an alternative and may discontinue these orders very soon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not rightstill too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
My hair colorthe color is not the glow it was, it seems now it is a ashen color. Its lost that golden glow. My hair is completely white now with just a dark underneath at base of neck, I'm still fighting the all white look I hate it, please help. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcie- Thank you for sharing your feedback with us. We apologize that your recent hair color application was not 100% satisfactory. Your colorist will be reaching out to your shortly in regards to this issue to hopefully reformulate your color to better suit your needs. Again, we apologize you were dissatisfied with your hair color. |
DisappointedI loved my 1st bottle..It lasted 4 months!! My 2nd bottle only lasted 4 wks and my 3rd only 3 wks. Truly disappointed! !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We apologize that your most recent color results faded faster than you expected. Since you were unhappy, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that provides longer lasting results. |