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Color Set
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66,516 Verificado Comentarios de clientes |
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Didn't quite do the jobI wanted to go a little lighter, got the new formula with instructions to put only on my roots. Did that, but it did not cover the gray roots. Not sure what to do now.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue- We are sorry to hear that your recent hair color application did not completely cover the gray. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you. Again, we apologize that your color coverage was not 100% satisfactory. |
Too ashy and darkI would like more buttery 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe apologize that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced ash tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
SatisfiedThe color didn't go as light as I had hoped 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Roots are always too lightWhy does my roots come out too light? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Same as store boughtWas hoping to be a better product than what I buy in the grocery stores, but found it's about the same. The smell was horrible and so strong I was concerned about breathing in all the fumes. Store bought does not have that harsh strong smell. I didn't find the color lasting any longer than store bought. Because of the smell, price and same comparison as cheaper store bought, I am discontinuing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacia - We appreciate your feedback and apologize that your experience was unsatisfactory. Our Demi-Permanent dyes are ammonia free while our Permanent dyes contain ammonium hydroxide, which does tend to have a strong smell. We're constantly improving our service based on what clients, like you, are telling us as our goal is to become your preferred place to shop for superior beauty products. |
Results haven't been consistentMy hair color is continuing to get more brassy/reddish instead of less. I wanted a true brown but my results have been inconsistent. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKellye - We apologize that your hair color has turned out brassier than you have expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The product is nice my color was just off.Happy with service but unhappy with color.Hopefully we can get it right next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We apologize that you have been unhappy with your color. One very important and unique benefit of our service is that we can adjust your personal formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. |
Great system...butI loved the process of creating my color and the packaging that it came in. The color was what I expected. My only negatives are that I thought this product had a strong smell for a temporary color. Also, I lost A LOT more hair than usual after coloring and continued to have LOTS of hair breakage. I had to cut a several inches off my hair in hopes to improve the quality. I can't be completely sure it was this product that did this but to be on the safe side I will most likely never use it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - We’re truly sorry to hear that you experienced hair breakage following your color application. We have reached out to you to discuss your hair color needs and how we can further assist you, per our Satisfaction Guarantee. |
WOULD NOT cover the graysNO matter how many times i used this product, it WOULD NOT cover my grays. Also, I very clearly CANCELLED ANY FURTHER hair color shipments from you, just a couple of weeks ago. I tried your product at least three times, it didn't work for me. NO hard feelings, just goodbye. Thank you, Angela 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- Thank you for sharing your feedback with us. We apologize that your hair color applications have not been providing the best gray coverage. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Didn't cover my greyI am not very happy with this product I followed the instructions exactly but needed to colour my hair again in 3 weeks as it didn't cover my grey the way it should have. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and processed a reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |