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Color Set
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66,516 Verificado Comentarios de clientes |
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Dried my hairMy hair became very dried out 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValorie - We are sorry to hear that your hair became too dry after coloring. We would recommend using a hydrating mask to help lock in moisture as using chemical treatments of any kind on a recurring basis can dry the hair. We think our **[Deeply Invested Nourish Hair Mask] (https://www.esalon.com/products/v/101/deeply-invested-nourishing-hair-mask)** may be the perfect solution! This intensive conditioning mask is carefully formulated to help repair and renew damaged strands to soft, hydrated, and strong for a revitalized, healthy-looking shine. Try treating strands before coloring to help prep hair for a seamless, even application. Or nourish strands post-color to help seal in your hue with vibrant shine. |
reviewgray coverage is not great; my hairdresser says my hair is dry; color is darker than desired; but no brassiness 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Close, but......I like it, but still too brown and ash. I'm looking for more of a chocolatey red..... I guess I can't quite describe it..... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRikki - We’re sorry that you were unhappy with the results of one of your previous orders. We see that your colorist reviewed your comments and adjusted the formulation of your previous two orders to deliver results better suited to your needs. We look forward to hearing your feedback on your most recent formulation soon. |
Not what I requested.I requested my color to be lighter - more blond and less red. My hair came out just as red and darker, which was not what I asked for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCecile - We’re sorry that you were unhappy with the results of one of your previous orders. We see that your colorist reviewed your comments and adjusted the formulation of your previous three orders to deliver results better suited to your needs. We look forward to hearing your feedback on your most recent formulation soon. |
ColorIt's covering up some of the grey, but I'm noticing more and more of it showing after I color it. And I'm only talking about a week after. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne- We’re sorry to hear that your hair color did not provide the best gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Very nice color, as I expected.Very nice color, as I expected. However, my gray hair start to show only after two weeks. Maybe I didn't leave it on long enough, but I followed the instruction to leave in on for 30 minutes. Other than that, I like the color and my hair is soft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation of your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Good color ... bad smell!Though the color was consistent... the ammonia smell was horrible in this last batch... much worse than usual. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom Hair ColorMy hair looks and feels great after completing the color process. Sadly, I find that it doesn't last very long. Within a week the grey around my temples is back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHollis - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Gray CoverageFor some reason the gray coverage wasn't as good compared to the previous hair color I received, but I did like the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love coloring at home but....this formulation still makes my hair have a slight reddish tinge to it....strawberry blonde is pretty, but I don't care for it on me. The convenience and cost savings to do it at home though outweighs this. If there is a way to remedy this one issue, that would be great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please let us know if we can assist you further. |