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Color Set
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66,516 Verificado Comentarios de clientes |
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Dark blonde hair colorI still am getting reddish roots. It used to be perfect when I first started. If it isn't corrected by the next order I will have to cancel and use a different product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re sorry that your recent formulations have resulted in unwanted red tones at your roots. We see that your colorist has reviewed your comments and will adjust the formulation and/or instructions for your next hair color order for reduced red tones. If your colorist has any questions, they will contact you. We look forward to crafting your reformulation and hope to create a shade that will provide your desired results. |
Not the color I expected !!!Although I like the color it's not the color I was hoping for or the color I was expecting based on the questions and my color choice. I was expecting a more red no brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great ColorCovered all the gray hair. Though the color turned out darker then I wanted. Other then that I love the product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Nice color, didn't cover graysI liked the color and I liked how soft my hair was after coloring. I only have a few gray hairs, so I put that in my profile. But the color didn't work on the gray I have and that was the reason I bought the color in the first place. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJaime- Thank you for taking the time to share your feedback with us. We’re sorry that your hair color did not provide the coverage you were looking for. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders. |
Bottle came leaking. Color too dark.Hi! I decided to try esalon cause I dont have time for real salon now that I have a newborn. My husband received the package and left it on the floor by the entrance. First I noticed the stain on a box. After opening I saw that the small bottle was leaking and everything was in black liquid. There was a stain on the floor too! Anyway I used the product cause I was past due for the hair colour. I requested Dark Brown, but colorists changed it to darkest brown. I was notified of the change but was given only 1 day to react. I have a small baby so I'm slow with response, I replied one day after wanting to keep the color i initially ordered but it was late and the shipment was out. I used it yesterday, my bathroom is in stains. I have black stuff falling off my head to my pillow. Its been years since I did hair color myself at home so stains all over is a drawback compared to salon experience. It did cover grey hair, the roots appear darker than then the rest of my hair though, hopefully it will lighten up with sun and washing. The box is nice,stain guard and stain removal are great add-ons. If you are skilled to do it yourself and not mess everything in your house then you can try it. I do prefer real salon experience but may use the eSalon a few more times in the future. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElena- Thank you for taking the time to share your feedback with us. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders. |
Stil brassyColor still appears brassy when color starts to grow out even though it has been reformulated. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDianne - We apologize that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order to ensure reduced brassiness. Again, we're sorry you were unhappy with your last order and hope to create a color that will better suit your needs. |
Good product but...When I decided to buy your product I expect that my hair color will be similar as the color I choose in your page. But I have the same color that I had before use your product. Really I was hoping that my hair was lighter and redish. I like the product but i would like that you could give me a recommendation related to wich of your product i have to considered to get the redish tone that I am looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZelimar- Thank you for contacting us and sharing your feedback. One unique benefit of our service is that we can adjust your personal formulation. We have gone ahead and reached out to you to see how we can best assist you to get your desired color. We want to make sure that we provide you with the best level of service! |
color doesn't lastI love the color and how it makes my hair soft , but it does nt last. I m disappointed in that. I've been telling all my family and friends about his I love ylthe way it makes my hair feel but not happy with the longevity on the coverage of my roots. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra- Thank you for sharing your feedback with us. We apologize that your hair color has not provided the coverage you have been looking for. We have received your feedback and have adjusted your formulation accordingly. You can always let us know whenever you need a color modification to achieve your desired results! |
Color is prettyDamaged my hair, when I rinsed the color out, I also got clumps of hair. I will not be buying from this company again! 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSalena - We sincerely apologize that you experienced hair loss that could have been caused by our product. We see that we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
Film on HairIt felt like there was a thick film on my hair, which made it look like I hadn't washed it in a long time. I had to wash my hair 4 times to get rid of the heavy oily look. The color was perfect....I just didn't like the feel of my hair afterwards. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheri- Thank you for sharing your feedback with us. We’re sorry that hair color left your hair feeling greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To remove this coating, we suggest using a clarifying shampoo. We recommend Purify and Replenish Deep Cleanse Shampoo from TRESemme, available online or in your local discount store. This deep cleansing color-safe shampoo is specifically formulated to cleanse any unwanted residue from your hair, leaving it feeling fresh and clean.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. |