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Color Set
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66,516 Verificado Comentarios de clientes |
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CoverageColor did not stay on my roots. It's washed away. :'( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne - We’re sorry to hear that your color washed away. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were not 100% satisfied and hope to provide you with a color that will deliver your desired results. |
too redI don't like it, still looks a brassy red I don't like it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandi - We apologize that your recent hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We hope to provide you with a reformulated color that will better suit your needs. |
Not enough solution, and not strong enough either.My hair is very, very thick! So there wasn't enough total solution to be able to touch up all my roots. I ran out of the solution before I could cover all the roots. Also the part that I was able to do did not totally color the gray away. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuth- Thank you for sharing your feedback with us. We apologize that you did not have enough color for a full application. You can always choose to add a second bottle of color to your order if you feel it is needed for a full application. We want to make sure that we satisfy all of our clients needs, which is why we ask a series of questions that include questions about hair length, gray percentage, etc. |
Good productI'm just gonna get straight to the point. Product is good. I'd say it is way better than store bought hair dyes. I like how the color didn't dry it dry out my hair specially the ends. However, what I didn't like about this product is 1. Ammonia smell is so strong ( I have never had encountered a product with this strong ammonia smell) when I washed my hair I got chemical conjunctivitis. It burned my eyes so badly and it just totally turned me off this product 2. I only got one packet of conditioner and as you know my hair is way past shoulder length. My hair got all tangled up with your conditioner so, I just decided to use my own. In summary, I like the color but, if I gotta sacrifice my eyes then this is not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - Thank you for your feedback. We apologize for the strong smell you experienced with your custom color and that it burned your eyes. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. |
A change in the latest shipmentThe last shipment did not mix as well as the previous. Also, the color was more rusty and darker. Even though that darker color was my original color, I am now older and need the lighter, more strawberry blonde than red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarla- Thank you for taking the time to share your feedback with us. We apologize that your hair color did not provide the results you were looking for. We see that your colorist has received your comments and adjusted your formulation based on your feedback. You can always let us know if we need to adjust you color and are happy to help! We want to make sure to get your color just right. |
Easy to useWe need to tweak the color, its more brown than my natural color. It still looks great, but needs a little fine tuning. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved at firstI loved this color at first. I use Demi permanent color, and I do follow the directions, and use the after care products included in each shipment. But my color has built up and I don't think that it should because it is Demi permanent. I have not yet spoken with eSalon and in additional fairness I did not upload pictures in the beginning. I have uploaded them since. Jury is still out. We will see. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZelimar- Thank you for contacting us and sharing your feedback. One unique benefit of our service is that we can adjust your personal formulation. We have gone ahead and reached out to you to see how we can best assist you to get your desired color. We want to make sure that we provide you with the best level of service! |
SmellyI can't stand the smell of the product and it puts me off using it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvelyn - Thank you for your feedback. We apologize for the strong smell of our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection! |
Please discontinuePlease discontinure my membership 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, a member of our Color + Care Team has cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Can they not read?I have under lying yellow skin tone. I asked for no red in my hair color makes me look yellow and hair color turns out brassy. Not happy that after I put in request they did just what I asked them not too. One more try that's it and I am done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - We’re sorry that your recent formulation turned out brassier than you expected. Upon reviewing your profile, we see that your colorist has thoroughly read your comments and adjusted your formulation for your next color order for reduced brassiness. We hope this new color better suits your needs and look forward to hearing your feedback soon. |