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Color Set
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66,516 Verificado Comentarios de clientes |
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Did not cover grayThe root color was too dark and the golden color was not different enough. I can count the gray hair on my head and can count every one of them just after coloring. The color did not color my gray even though I started with those when applying color and left the color on for a few more min than instructed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We apologize that you were unhappy with the gray coverage of your hair color formulation. We've reached out to you to see how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that you were disappointed and hope to hear from you soon. |
DisappointedI dont know what happened but my color was a little too light this time. I did my roots as always and they came out a little transparent- a little golden instead of medium brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCamille - We’re sorry that your color was too light. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Red!The last 2 times I've colored it didn't tone down the red that emerges. The first time I colored, I was so excited, the color was perfect. So, not sure what happend the last 2??? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeeDee - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Can't get the Color RightThis is the fifth time now that I have worked with your stylists to adjust the color and again, it's just not right. Although I'm told that it's now the lightest medium blonde, it still comes out too dark. Only begins to lighten a bit after about 4-5 washes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy - We're sorry to hear that your hair color orders turned out darker than you expected. We see that you've recently worked with your colorist to craft a new formulation designed to better suit your needs. We hope to hear your feedback on this new shade soon! |
Will try a different color next timeNot sure if it this specific color or maybe i should got darker, but my grey wasnt fully covered at roots... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Damaged HairI was very unhappy with the results and quality of this product. I had decent expectations, nothing too high, but nothing prepared me for how damaged my hair would be from this product. I wanted to cry, I lost so much hair and had to have 3-4 inches cut off after. Split ends all over my hair. After cutting so much, I still have damaged hair, it will be years before it goes back to normal. First, the process and product is messy, got everywhere. The color did not take, I followed instructions to the "t". I almost passed out from the fumes and chemicals on my head, absolutely toxic. And I was in a completely ventilated space. Worst of all it damaged my hair and no matter the color that cannot be changed. I have no idea as I have colored my hair for years but never experienced a product that damaged my hair like this. I have used bleach on my hair in the past and even bleach didn't damage my hair like this. I cannot recommend its use and see all of these positive reviews and am somewhat confused...wonder if it went bad or if the mix was wrong. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa - We are sorry to hear about your eSalon experience! It sounds as though the product was over-processed on your hair significantly, which lead to the damage. To remedy this, we'd suggest a hydrating mask to help restore the hair in the meantime. Most of the time, if the product is too drying the concentrated color has been applied throughout the hair, which is not recommended. We apologize again for any inconvenience! |
It burns my head xPlease cancel all shipments and orders. This is my second request. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristi - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We've reviewed your profile and see that a representative has already refunded you for your orders. Again, we apologize that you experienced an allergic reaction. |
Not HappyMore Burgundy than Red.. Sent emails, and asked for autoshio tobe turned off. Asked for refund but was told too late 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We're sorry that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that one of our representatives has already processed a refund for the hair color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
IT WAS OK........IT WAS WAY TOO RED FOR MY TASTE. IT DID NOT COVER GRAY AS EXPECTED. VERY DISAPPOINTED AND DO NOT WANT ANY MORE SHIPMENTS. WILL REFUSE/RETURN SHIPMENT THAT WAS AUTOMATICALLY SENT. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We apologize that you were disappointed by the red hues and gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Good coverage but...The color is great however I have to wash my hair immediately 2 to 3 times for it to not be sticky. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara Jean - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |