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Color Set
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66,689 Verificado Comentarios de clientes |
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End ResultI enjoy your products very much and your directions are very clear as to what to do. However, this time I have an issue with the outcome of my color. The night I colored my hair, everything was a beautiful color, but my ends on the bottom were still very dark, but I really didn't mind that so much. A couple of days later, I washed my hair again, and with this my hair darkened back up. I did not use a cheap shampoo. What can be done about this? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We're glad to hear you have been enjoying your experience, and apologize that your application did not yield desired results. We see that your colorist adjusted your next order based on your feedback, and we look forward to seeing your results! We value your happiness as a client, and look forward to hearing from you again. |
Disappointed in the colour resultLoved the packaging and quantity of product. My hair is also in great condition after colouring but unfortunately the colour is nothing like the swatch image when I chose it which was very disappointing. I followed the instructions to the letter but my hair came out very very dark with no hint of violet in it at all. Overall, disappointed in the result and will now have to wait for the colour to fade so not so dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a free reformulated color that will provide your desired results. We will be reaching out to you shortly, and hope to provide you with a color that can better suit your needs. |
Did not give required shadeI spent ages finding the perfect shade for my hair. Ordered and delivery was prompt. However I have been left with gingery hair that is nothing like the colour I opted for. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoraine - We are glad to hear that your delivery was prompt, but apologize your results were warmer than you expected. Upon reviewing your profile, we see that you contacted us with this feedback and we issued one complimentary hair color credit, per our Satisfaction Guarantee. We understand the frustration of spending ages to find the perfect shade for you, and we look forward to ending your search by crafting your reformulation. |
Good color, doesn't lastGreat color and easy to apply. I just feel like it washes out after 3-4 washes, despite getting the permanent color mix 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbby - While we're glad that you're enjoying your color results, we're sorry that it begins to fade within 3-4 washes. We have forwarded your comments along to your colorist who will review them and adjust your next color order for longer-lasting results. We look forward to hearing your feedback on this adjusted shade soon. |
Not lasting as longSeems like my gray hair is showing through faster this time. Ugh 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTricia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Gray coverage only lasted a couple weeksI loved the overall color when it was done. Unfortunately, the gray came back in only a couple weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - While we're glad that you enjoyed the results of your custom color, we apologize that it did not offer the coverage you expected. We'd love to send you a new formulation adjusted for longer lasting coverage, so we've added a non-expiring credit to your account. We've reached out to you to discuss how to redeem this credit and hope to hear from you soon. |
Color did not last . Was not happy with last orderWas not to my expectation and color did not last 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFlorence - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No color changeI was hoping for a more redish color there isn't even any red tones in my hair. It looks like it always has. Very disappointed. I am going back to my Garnier at least with them you can see a color difference. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJillian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
color issuesSorry to say I was not at all satisfied with your product. I specifically said I did not want my hair to look red or have red tones and it does. The coverage of grays was poor. I did like the smell and it was not harsh on my hair but the color was horrible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We apologize that your hair color turned out brassier than you expected and did not provide the gray coverage you were looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
If you want orange hair try this product.I have followed instructions to the T-and yet my hair gets brighter orange each time I use one of your colors. Not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |