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Color Set
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66,655 Verificado Comentarios de clientes |
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ZoomWhat a match. I'm so pleased. For a first time try of this system it's the best match I've ever had. Thanks so much eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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AwesomeSo right from the start of creating my colour profile was a great experience, after placing my order a colourist called me to discuss my colour and as my hair is very very light, she wanted to be sure about my mix, as was worried I had used a high lift colour and anything Esalon could offer wouldn't be able to achieve the ultra light look I currently have, upon having a good long chat I explained my hair is crazy, I usually would use drugstore lightest ash blondes and that my hair I think just takes colour extremely well. I have previously bleached my hair but we are probably talking years ago, this shocked the colourist as my photo shows my hair as very light, I explained to her I feel the main issue I have is brassy orange/ginger tones that come through, they sent me an order to do my roots to try, it was a mix of the lightest blonde they do with ash and pearl tones! I was sceptical about the pearl, however, I have just done my roots and cannot express how much I love Esalon, the colour is an amazing match!(If not so much better!) The instructions and packaging is personalised and just beautiful! And the customer service is AMAZING! I am so impressed! Thanks Esalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not satisfied with orange-ish resultsAfter my 2nd use, my hair has a reddish-orange tint. I'm discontinuing use. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGary- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I love itI have never been so happy with a hair color. Over the counter colors always had to use 2 with nowhere near the coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good productThe custom hair color is a good product, it does not damage hair and the color is nice and long lasting. The only problem is that it does no cover greys very well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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best hair colorthis is the only color that has not giving me any allerge 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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not the color i orderedI ordered golden blonde. My hair is now brown. Nothing golden or blonde about it. Not was i was after with summer coming. I tried. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Liked color but damaged hairI really liked how the color turned out. However, I had a lot of breakage and damage to my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - Thank you for your feedback. We’re sorry that your custom hair color left your hair feeling damaged. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
customizing to what they thought I would wantgiving me what they thought instead of what I asked for didn't work for me, product and items included nice, but I know what haircolor I would like, and would have been better to get the color I ordered instead of what they thought I would need. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation. |
Color and cost....The color wasn't as expected and the grey didn't cover completely. My bigger concern it the increased cost. I won't be able to continue if it doesn't meet my expectations for color, grey coverage and time that it's supposed to last. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheree - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |