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Color is okJust that the problem is still there. Now I have to wait for the next shipment and my hair is just bad as it is. I think too much hair products for coloring it is messing my hair more. It is only been 2 weeks and I can already see gray hair showing and it's just upsetting.😟 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVivian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not enough productI was only able to do my roots when I purchased before I was sent enough to do roots and the rest of my hair very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
Who decided I needed RED hair I hate itWrong color very ugly red don't send me anymore 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGerrie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Custom Hair ColoureSalon is a brilliant brand with great packaging and smart business model. The dyes usually give a close result. However, the smell of the chemicals is very strong, it makes you worried and probably damages the hair. The colour did not last for too long either. I started to see white hair after 10 days. I was expecting my hair to be darker, closer to my original hair colour. It was nor dark enough, but was darker than before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmel - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. In addition to the necessary ingredients needed to add color to your hair, both our Permanent and Demi-Permanent formulations currently include conditioning agents such as vitamin E, B5 and aloe vera, to help soften and strengthen your hair. We hope to continue helping you find hair perfection! |
Trying to get the RED out for months!Somehow, whatever new color is made for me, I still get too much red and brass. Last go around it didn't cover my grays the way I wanted either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce- We’re sorry that you are not completely satisfied with your color results. We see that we have adjusted your recent order based on your request to best achieve your hair color needs. Again, we apologize that your color is still to red and did not provide the best gray coverage. |
Dark hair colorI originally wanted a dark black blue. It didn't work. Then I was sent a neutralizing black. It works well but wasn't the color I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I love the color, but I had a reaction to the productTowards the end of my treatment wait time my head started to burn. The color also didn't stick as well as the past, I noticed pesky grays that lost the color faster than normal. I love the color otherwise, but need to re-evaluate if it's worth the reaction to the product itself. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJolie- We apologize that you experienced a reaction during your hair color application. We have gone ahead and reached out to you regarding this matter and have also refunded you for your last hair color order. Again, we are sorry that you experienced an adverse reaction and did not get the best gray coverage. |
not even closeIt was brown... flat brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We're sorry that your hair color results did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very happy with my custom hair color.Continues to provide the color I want. Convenient to be able to schedule around my plans especially when travleing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair color customVery good color coverage. Not brassy and color custom to my hair type 0 de 0 personas encontraron este comentario útil. ¿Y tú? |