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Color Set
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66,689 Verificado Comentarios de clientes |
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Hair colorStill want the color darker 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Almost perfect.I'm thinking we are there. It's lightened up really a little quick, but it always does. Still using the color correct shampoo(shimmer lights). Don't know what we can do about that. What do you think? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My hair is still redMy roots are brown like I wanted but the rest of my hair is still red. So I still look like I need my roots done! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
colorBeautiful just need it a little more golden 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Glad to be back!I went back to my old color in a box and could tell immediately I had made a mistake. I returned to ESalon and could tell the difference in color and texture with just one treatment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I love my productI will not be going back to store brand products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Coverage lacksThe color I was sent does not stay well. I see strands of gray coming out. But the color is perfect! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecky- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
color was too darkNo highlights ...sold color not the right shades for me. Tried two different shades..not happy with either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Love the color...doesn't last on my grays!The color is great! You make it so easy to make adjustments so I end up with the perfect color. However, I've noticed over the last two times I've colored, that it is no longer lasting on my grays. Not sure why that is. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarybeth - We’re sorry that you were unhappy with the gray coverage of your most recent orders. We see that your colorist reviewed your comments and adjusted the timing for your color to deliver results better suited to your needs. |
A lot of residueIt took several trips to the shower to get all of the color out of my hair. It felt very heavy and hard to wash out of hair. I have colored my hair for 30 years and never had that problem before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - Thank you for your feedback. We’re sorry that your recent hair color left your hair feeling heavy. This heavy feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent this heavy coating. |