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Color Set
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66,689 Verificado Comentarios de clientes |
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didn't like at allThe color was way too dark. And not what I was expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeslie- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Cancel orderSorry my roots came out ok, but when ran through rest of hair my hair has a blue green tint...now have to go to a professional for a toner.I've been coloring my own hair for 20 years and never had a problem... please cancel order... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Expected moreI purchased this product trying to find something to cover my grey. This product did the same as others and just covered it up for the 1st wash or two and then that was it. I expected more from the priduct. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Pretty much my same colorI sent in two pics and a pretty clear description of what I wanted (brighter and warmer/redder), but the the color I got is barely different from my natural color. If anything, it's a little browner, not redder. The color is good quality and not damaging, but the shade wasn't what I was looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Changes madeYou ladies nailed it thank you so much!! I tell everyone I know about you!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best hair colour I have ever usedThis product is great long lasting and no harsh smells .It is very convenient no remembering when should I do it you decide how often and tweak it accordingly. Once it is set you just wait for it to come in. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I LOVE the color we came up with together!I've had a couple different color changes. I thought it was great how your team worked with me to get to a color I love. This is the color I will keep. Also, the shine solution works great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Convinced meI've been coloring my hair for years!! I was reluctant to use this!! You've convinced me....color is great my hair doesn't feel as damaged as it has been feeling over the last few years!! Loving this!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love this color, it's so easy.Amazing, right to your door color, best customer service! No waiting, it arrives on time always, changes are a breeze. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the colourBest color I've got in a long time my hair looks great manageable just love it . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |