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Custom Color Set
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66,713 Verified Client Reviews |
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AwesomeI tweaked it a couple of times from the original and it is now the perfect shade for me 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsInga - We're thrilled to hear that you're enjoying your hair color! We look forward to our next chance to delight you! |
Great quality color.I love the made for you color! This product "talks the talk and walks the walk". Is so great to tweak your color until you get the perfect shade you wanted, plus is a quality product that preserves the integrity of your hair, so it remains and LOOKS healthy. I am a very hands on person, and used to buy different shades at the store to mix and get what I wanted. Problem is, it seldom looked "just right", plus the condition of my hair was dry and damaged. Not with this product. Truly happy with it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAntonella - We're thrilled to hear that you're enjoying your hair color! We look forward to our next opportunity to delight you! |
The Difference is IncredibleThe difference between eSalon and regular box color is night and day. Yes, it is a bit more expensive, but you will see that difference in the color and in the condition of your hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future. |
What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Custom colorLeft my hair feeling very soft, however, it didn't completely cover my gray - even though I left it on longer than recommended. A 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsPatti- We’re sorry to hear that your hair color did not adequately cover the gray. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not anywhere closeI followed precise instructions, sent in pictures and everything. My hair went from a medium brown with gold tones to dark brown with auburn in it (I want to lighten just a tad). The color I picked was Golden Copper, so I knew there would be some red. Overall I would not recommend. Also made my hair very hard to dry and oily. Will be looking elsewhere. Lastly, if you have long hair not nearly enough shampoo or conditioner is included for one use. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShana- Thank you for your review. We’re sorry that your color formulation came out darker than you were expecting and that your hair felt dry and oily. Since you were unhappy with your results, a representative has already refunded you for your color, per our Satisfaction Guarantee. We would love to hear any further feedback about how we can improve your eSalon experience. |
TeintureJe suis très satisfaite du résultat obtenu. La coloration est parfaite et m'a permis de cacher mes cheveux blancs 0 of 0 people found this review helpful. Did you? |
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TollNach einer Änderung der ersten Farbe erfüllt diese Farbe nun alles was ich wollte! Wirklich toll dieser Service. 0 of 0 people found this review helpful. Did you? |
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EnttäuschtLeider bin ich mit meinem Einkauf nicht zufrieden. Erstens hat der Versand ungewöhnlich lange gedauert, was bereits ärgerlich war. Zweitens entspricht die Haarfarbe nicht meinen Vorstellungen. Ich hatte mehrfach erwähnt, dass ich ein helles, aschiges Braun möchte. Stattdessen sind meine Längen dunkelbraun und aschig, während der Ansatz ein warmes Braun mit einem Rotstich aufweist. Das Ergebnis ist weit entfernt von dem, was ich erwartet habe.Sieht sehr schlimm aus.Schade für das Geld,werde es nicht weiterempfehlen! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaya E. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Hat nicht geklapptAlles nach Vorschrift gemacht, meine Haare haben nun so starken Rotstich und sind keineswegs Aschblond geworden! Bin überhaupt nicht zufrieden!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAriane P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |