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Color Set
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66,736 Verificado Comentarios de clientes |
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Hair colourWell packaged and looked great, with simple straight forward instructions but left my hair extremely greasy, no nourishing aspects to the aftercare conditioner, didn't smell great and not all grey hairs took to the colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia - We’re sorry that you were unhappy with your coverage results, and that your hair felt greasy after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your hair color and color safe volumizing conditioner, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wasn't thrilled by the color.I had very high expectations. From the adverts, it looked as if the color would REALLY be multi tonal. The color wasn't much better than what I buy at the beauty supply store. It did cover the grey well but left my hair feeling a little dry. I will give it another chance and try to tweak the color a bit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Did not workMy hair color did not change to purple at all. Please refund monies. Thank you will try something else at a later date. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucille - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wrong colorMy hair came out Orange.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
As I thought the color sent to me did not lighten my roots enough.I spoke with a colorist brfore it shipped about the problems I had dealing with the fact that the roots just will not come down using a 20 percent creme developer and lightest ash blonde toner. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryle - We apologize that your results did not meet your expectations. Upon reviewing your account, we see that your colorist discussed the boundaries of what we would be able to achieve for you and, with your permission, adjusted the color under the condition that we would issue a refund if you were unhappy with results. Since we received no contact about your results in the appropriate time period after your purchase, we are unable to issue a refund. We hope you accept the non-expiring store credit we have instead added to your account with our apologies. |
HAPPYI am very pleased. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The Made for MeI Love this dye it is so much better than the store products. I Will always buy this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Lasts longerThe personalised instructions are great, and the colour has lasted longer! Only need to re-colour after 8 weeks because of the pesky grey roots that have appeared! With the personalised instructions I now know how to do this wthout over-colouring the rest of my hair! Great product and beats the shop bought colour products hands down 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best color out there!I love the color I've received from eSalon! The shade is perfect and the color doesn't fade for months. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect color!I love my custom hair color. The process of ordering it was simple, the instructions are clear, and the box comes full of everything you need for a successful coloring experience. The fact that it's a subscription is pretty handy, too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |