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Color Set
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66,754 Verificado Comentarios de clientes |
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I almost passed out from chemical smellI will never buy this hair color again. I almost passed out from the chemical smell. My head is still itching today. It was the most horrible experience I have ever had with hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have issued a credit to your eSalon account and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
wrong colorI expect to be either refunded or the correct color kit resent at no charge and on the volume, great maybe a little more. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist has reviewed your comments and adjusted your hair color order to better suit your needs. We look forward to hearing your feedback once you try your reformulated color. |
COLORThe color came out great, but it didn't stay any longer then any of the other colors that I have used in the past. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not working for me👎not what I asked for 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
FineCouldn't see a difference from my previous "customized"color. Everything else about the due was fine. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The color was fine but something was in the bottleMy hair was greasy for a week and took several washes to get it out. I am not sure what was in the color, shampoo, or conditioner but my hair was so greasy, knotty, easily broken, and unmanageable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Love it! Great ColorColor was nearly perfect and covered exactly what I wanted. It ended up being just what I wanted. Will but again when and if needed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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good colourmy hair looked very nice after using this item 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fantastic!Directions were easy to use (my husband did it!!), covered my greys great and color looks super natural! Will definitely order again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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color treatmentHi Loved your product....wish your website would be easier to order more than one at a time....I would like to order 3 or 4. I travel and it would be so much easier Arlene Peters 0 de 0 personas encontraron este comentario útil. ¿Y tú? |