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Color Set
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66,689 Verificado Comentarios de clientes |
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Easy to useA little too dark, a little more blond added. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarole T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did Not Cover GrayThe color itself was spot on and easy to use, unfortunately, it did not cover a fair amount of my gray. Very disappointed since I waited almost 2 weeks to receive this. Followed the directions to a "T", perhaps keeping it on longer to process? Unsure since it stated 30 minutes. Will have to re-color soon. Unsure if I would try this again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Couleur rateJ'ai demandé blond fonce cendre 7.1 une horreur suis quasi rousse 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAurore - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin |
Not great at allRed color had a purple tint to it and way over complicated to use. I wouldn't use it again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarin S. - We truly appreciate your feedback, and we are so sorry to hear that our color and overall experience with us did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Na jaAlso, ich muss sagen die Deckkraft war einfach Klasse. Es war nur nicht so geworden wie ich es wollte. Die Farbe war genau so wie die Farbe auf meinem Bild. Ich hatte aber ein leuchtende, mit Farbaktienten gewollte. Mehr ins Orang-Rote rein. Die Farbe war einfach langweilig. Sie sollte in die Richtung gehen wie das Irische Rot-Orange. Die Farbe hatte keinen Glanz, sie sah stumpf aus. Leider. Den von der Deckkraft war ich echt überzeugt. Und für das Geld hab ich etwas anderes erwartet. Was noch gut war, war das mein Haar echt gesund aussah und nicht trocken wurde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaniela D. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Habe leider Allergie bekommenHabe allergische Reaktion gehabt deshalb würde ich es nicht nochmals kaufen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNazife C. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Pas satisfaiteJ’avais bien précisé que je ne voulais pas de ce fameux reflet roux dans le châtain ....eh bien c’est raté j’ai ce fameux reflet roux aux racines.... Je voulais bien un châtain froid sans roux, c’etait bien précisé vous n’avez pas tenu compte de ma demande . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJocelyne - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. En examinant votre profil, nous constatons que vous en avez déjà discuté avec votre coloriste pour une modification de la couleur. N'hésitez pas à revenir vers nous si besoin |
Roots turned out brassyAlthough the overall colour is nice, my roots are quite brassy. It just didn't provide the coverage I need. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of our color application. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the right shade and no gray coverageI spent a lot of time adding pictures, explaining what I was looking for. None of this was taken into account for my “custom” blend and I’m almost positive the shade was just sent as is with no customization. When I stated that the color didn’t work for me (was not even close to the shade I asked for, gave me hot roots, and didn’t cover grays) I was basically met with insinuations that I was too old to get the shade I wanted, the colorist stating that the models in the photos I sent “didn’t look like they were also trying to cover grays”. I’m 34. Maybe this is a good solution if you want exactly the shades they have available, but if you are looking for customization or the kind of consultation/thought you’d get in the salon, look elsewhere. I’m just gonna try blending my own with products from Sally’s, little tip that maybe these “master colorists” could use: when blending yourself, use the percent of a natural color (i.e, brown) corresponding to the percent of gray hair you have. So, for me I have about 20% gray, so I’m planning on using 20% brown, the rest bright red (my desired shade). Good luck! Hope your results work better than mine! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKacy E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still no good coverage.Not good gray coverage at all. It seems like if si ask for one thing I don’t get the other one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGiovanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |