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Color Set
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66,655 Verificado Comentarios de clientes |
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Not HappyColour was not at all my colour. My scalp developed itchy bumps after using this. Will not be ordering again. Have yet for them to follow up on their 100% guarantee! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Roots are still grayI had someone apply color to my hair carefully, covering all the grays. After I washed my hair by the provided shampoo and conditioner, most of the roots were still gray. I timed it and kept the color on for 40 mins. I am not sure what should I have done differently, but the outcome was not satisfactory. I thought i will apply it again, but in few hours the color foamed out of the bottle. So, I still have all my grays even after doing everything right and following the instructions. Very disappointed with my first order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTripti S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It was okNot as bright or as orange as I would have liked or as orange as what I get from my drugstore colour. I guess I really should have talked to a colourist. Lesson learned. Next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLili S - Thank you for your feedback. We are so sorry to hear that we did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Too redI was so excited to try this, but the color is nothing like I expected, which is part of the risk I anticipated. It's very pretty, but it's RED. I was not going for red at all. My hair is super soft, so that's a plus. The product was a little harsh for my sensitive skin/scalp and in my stand alone shower the fumes were burning my eyes a bit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
allergie à votre coloration.Je suis désolée d'interrompre cet abonnement. Je ne souhaite plus rien recevoir. J'ai eu une réaction importante sur le cuir chevelu. Dommage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrançoise - Nous sommes vraiment désolés d’apprendre que vous avez eu une réaction allergique. Nous vous invitons à vérifier vos emails, nous vous en avons envoyé une pour vous assister davantage. |
ColorI finally received my color we did a test area color seemed ok. We did the process as directed. Humm color didn't cover the grays well and its not a dark and more red than mahogany. When I placed the order I was almost 5 weeks from last professional color, by time I received color I was almost another 4 weeks. Giving me almost 9 weeks since color so a lot more. gray. Applying color was easy just not thrilled with color as it is more strawberry than mahogany. I figured since im working from home now was a good time to try something darker richer,. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I am not thrilled with this product. How can I cancel my account?I need to cancel my account. Please let me know how to be removed from your contact list. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan K. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't Cover GreyThe color itself was perfect. After one week the color isn't staying on the grey. So bad coverage. However, the overall color is still good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah O. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application, however we are pleased to know that you are satisfied with the overall color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good thing we are in quarantineNot happy at all. My hair was a light auburn. This dye made it feel crunchy and turned it dark brown, black in some areas. Except the greys. Those are still there. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah O. - We appreciate your feedback here at eSalon, and we are so sorry to hear that you were not happy with the outcome you expected with our color application. However based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
grey after first washI have just washed my hair for the first time after the coloring and all the gray hair reappeared in the partition as if I hadn't color it . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |