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Color Set
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66,655 Verificado Comentarios de clientes |
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Supposed to be Light Brown (Cool Beige) but it turned out dark and red tintedMy natural hair color is medium brown. I wanted to go a little lighter with a cooler shade and chose the light brown (cool beige), but that is not the color that came out. Instead my hair color is darker, and slightly red. I thought the process of dying my hair was simple and straightforward. Just a little disappointed I didn't get the color I wanted. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I followed all the instructions that was given to me but did not cover my gray .I would like to cancel my future orders because I was not satisfied with the hair color at all since it did not cover my gray hair and my hair has two tone now. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen A. - We appreciate your feedback, and we are sorry to hear that we did not meet your gray coverage expectations. You will be contacted by our Color Team shortly. Thank you for your patience. |
Nicht gutMir hat diese Farbe nicht gefallen. Somit möchte ich keine mehr haben Mein Abo möchte ich sofort kündigen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosUschy S. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Es war okKomplett Haare färben war super Aber nach fast 2 Wochen wieder graue Haare da, ca 3 cm. Das bedeutet, dass ich alle 2 Wochen färben muss....das geht nicht. Dann habe ich zufällig bei Rossmann gefunden, Ansatzspray .... nur oben auf Mittelscheitel. Alles super 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBettina R. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
DéçuQuelque racines encore blanche et les pointe pas assez clair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNathalie - Merci pour vos commentaires ; nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes. En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |
Darkened my hairI followed all of the directions. My color was supposed to be light golden brown. But it turned my hair dark brown and I personally dont see any gold tones in my hair at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CELA NE ME PLAIT PASDEMANDE DESABONNEMENT ILLICO PRESTO. CAR ENVOYER UNE COMMANDE SANS L'ACCORD DU CLIENT CELA EST INADMISSIBLE ET MÊME DE LA VENTE FORCÉE QUE JE NE VAIS PAS OUBLIER DE SITÔT, VOUS POUVEZ ME FAIRE CONFIANCE. MME MICHELE DUBRAY. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous vous informons que, en effectuant une commande par le biais d’une offre promotionnelle, on note également toute information concernant notre service de livraisons automatiques au moment de la validation de la commande. On peut aussi choisir l’achat unique si on préfère commander une seule fois. Nous sommes désolés pour tout inconvénient que cette situation a occasionné. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin |
Got exactly what I didn't wantMy roots are now red while the rest of my hair is beautiful blonde. I warned that my hair has a natural red to it and that's now what I've got. It's awful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrianna A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It did not completely cover my gray.I still have areas of my roots that are still gray. Despite having expert application of you product by a professional, there are still sections of gray that were not covered. We did this last night and I'm not happy with the results. Please send me the two necessary components to redo it in a little while. I don't need the rest of the kit. i would expect this to be free since your product did not work as advertised. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPhyllis- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not too bad, almost impressed me..Up until I washed my hair the next day (or 2) the color was perfectly matched to my own. My grays are starting to appear already after the first time washing, pretty disappointing since that's the main reason I ordered this product. It made my hair very soft though! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenee- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |