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Color Set
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66,655 Verificado Comentarios de clientes |
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Only 2 weeks of gray coverageDisappointed in the gray coverage. 2 weeks after, there is significant gray and the color fades within 10 days. I have tried the tint rinse... it does nothing for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Gray coverageI was disappointed in the coverage... I have a patch of gray hair in the front of my head that the color didn’t cover enough, I put a lot of the product on that part of my hair & it seems like it has lightened up in that area after 1 washing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Should have gone to bootsWhat a disappointing product. Followed all 'personalised' instructions stringently. The product went everywhere - all over the bathroom. Results. GREY hairs remain and dull lifeless ends. I had some remaining dye left over so I persevered and re-did my grey on the hairline with NO results. Product is very chemically and now I have a burning scalp to boost. Have had far superior results from a £6 box of dye from the chemist. Do not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSteph T. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
do not lastthe color only lasted 10 days. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBennie- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not satisfied with resultsHi, I followed your instructions and colored my hair today, but result did not satisfied me. 1. Roots did not change the color at all and still have my original color. 2. Ends are much darker that I was ordering and expecting. I was ordering based on the picture on your website and was expecting bright vibrant light orange/copper, but the final color of my hair after coloring with your formula is red copper and very dark. Please reply with your explanations and suggestions. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlina- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleMy color was supposed to be a medium blond with copper. My whole head turned the color of a penny. It looked horrible absolutely horrific. I followed the instructions to a T. I will never order through this company again. Thanks for ruining my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMisti- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nice color but didn’t color all the grayI liked the color but it did not cover up my gray hair in some spots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlina- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair is the sameI followed the instructions and at the end my hair looks the same, no color at all. Big waste of money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarla- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
1ere colorationSympa mais un peu trop foncé ( ça me donne un teint pâle !) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne-Sophie - Nous sommes vraiment désolés d'apprendre que vus n'étiez pas satisfaite des résultats de votre coloration. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par email pour vous assister davantage. |
Supposed to be Light Brown (Cool Beige) but it turned out dark and red tintedMy natural hair color is medium brown. I wanted to go a little lighter with a cooler shade and chose the light brown (cool beige), but that is not the color that came out. Instead my hair color is darker, and slightly red. I thought the process of dying my hair was simple and straightforward. Just a little disappointed I didn't get the color I wanted. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |