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Color Set
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66,655 Verificado Comentarios de clientes |
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Not satisfied with resultsHi, I followed your instructions and colored my hair today, but result did not satisfied me. 1. Roots did not change the color at all and still have my original color. 2. Ends are much darker that I was ordering and expecting. I was ordering based on the picture on your website and was expecting bright vibrant light orange/copper, but the final color of my hair after coloring with your formula is red copper and very dark. Please reply with your explanations and suggestions. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlina- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleMy color was supposed to be a medium blond with copper. My whole head turned the color of a penny. It looked horrible absolutely horrific. I followed the instructions to a T. I will never order through this company again. Thanks for ruining my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMisti- We apologize for the delay in our reply to your review. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nice color but didn’t color all the grayI liked the color but it did not cover up my gray hair in some spots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlina- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair is the sameI followed the instructions and at the end my hair looks the same, no color at all. Big waste of money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarla- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
1ere colorationSympa mais un peu trop foncé ( ça me donne un teint pâle !) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne-Sophie - Nous sommes vraiment désolés d'apprendre que vus n'étiez pas satisfaite des résultats de votre coloration. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par email pour vous assister davantage. |
Supposed to be Light Brown (Cool Beige) but it turned out dark and red tintedMy natural hair color is medium brown. I wanted to go a little lighter with a cooler shade and chose the light brown (cool beige), but that is not the color that came out. Instead my hair color is darker, and slightly red. I thought the process of dying my hair was simple and straightforward. Just a little disappointed I didn't get the color I wanted. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I followed all the instructions that was given to me but did not cover my gray .I would like to cancel my future orders because I was not satisfied with the hair color at all since it did not cover my gray hair and my hair has two tone now. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen A. - We appreciate your feedback, and we are sorry to hear that we did not meet your gray coverage expectations. You will be contacted by our Color Team shortly. Thank you for your patience. |
Nicht gutMir hat diese Farbe nicht gefallen. Somit möchte ich keine mehr haben Mein Abo möchte ich sofort kündigen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosUschy S. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Es war okKomplett Haare färben war super Aber nach fast 2 Wochen wieder graue Haare da, ca 3 cm. Das bedeutet, dass ich alle 2 Wochen färben muss....das geht nicht. Dann habe ich zufällig bei Rossmann gefunden, Ansatzspray .... nur oben auf Mittelscheitel. Alles super 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBettina R. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
DéçuQuelque racines encore blanche et les pointe pas assez clair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNathalie - Merci pour vos commentaires ; nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes. En examinant votre profil, nous constatons que votre vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider ! |