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Color Set
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66,655 Verificado Comentarios de clientes |
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Gray rootsThe color was a nice Shaw but even following the instructions & starting at roots, leaving it on for 40 minutes- there’s a light streak down my part 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacey - We apologize for the delay in response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
as they can take on a muddy/greenish cast due to how light they are. You would nI'm not paying just to have my roots done! That's all I was sent and was told to go back to the salon for my highlights and low lights... I will, and I'll have my roots done there too! Thanks for a complete waste of my time and money! I won't even try your product now, your advertising is sketchy as to what the product can do and your customer service is the worst! Cancel my subscription! NOW! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna W. - Thank you for your feedback. We are sorry we could not provide the desired hair color for you. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I expectedWas expecting a light brown with a red tint. Just looks ugly red and did not lighten the brown at all. Hair is extremely dry and crunchy too 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKayle M. - We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedI was really excited to try an at home salon color experience. My custom color was supposed to be a light intense copper. Sadly it came out very dark and almost a soft brown auburn, which is more my natural color. I also reccomend several hair masks afterwards, as my curls feel rather damaged now, especially closer to my roots which is where they were once the healthiest. I was offered a new free kit, however I declined. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadison B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wish it covered gray betterI told them I have resistant gray hair. It did a poor job of covering, where my hair naturally parts was especially bad. Cheaper store brands did a better job. Color was a little light. I know I'm a level 5, but don't know what brand my stylist uses. On the positive side, the kit comes with 2 pairs of gloves, application brush, stain remover and stain preventer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti L. - We appreciate your feedback. We apologize for not meeting your expectations regarding your gray coverage. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
couleur pas assez blondla couleur n'est pas ce que j'escomptais ; je voulais des mèches dorées .De plus beaucoup trop de délai entre le moment de la commande et la livraison . Celle-ci a été passée le 31/03 , expédiée le 13/04 pour être livrée le 27/04. Ce n'est pas un problème suite aux fortes demandes dû au covid car une amie qui a commandé( grâce à mon conseil) , beaucoup de jours après moi a reçu sa commande hier comme moi. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDelphine - Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous ! Nous serons ravis de réaliser vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Hair colorI want to give this more stars! I plan to continue using this hate color system but I still haven't found the right color. So it's frustrating. Plus it can be difficult to wash the color out after I dye it. It almost makes my hair feel like I'm trying to wash out was from my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKrystin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color fadedThe color faded very fast. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTonia- We apologize for the delay in our reply to your review. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Very disappointingMy hair went from blonde to dull gray color but my roots are a little light strawberry blonde. Horrible. My husband looked at me and says your hair is gray all over. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Only 2 weeks of gray coverageDisappointed in the gray coverage. 2 weeks after, there is significant gray and the color fades within 10 days. I have tried the tint rinse... it does nothing for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |