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Color Set
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66,637 Verificado Comentarios de clientes |
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Custom ColorDid not receive the True Results I Expected. Will Need To Adjust My Color At This Time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosaritta - We apologize for delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageWishing for better gray coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We apologize for the delay in response to your review. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Did not cover my grayThe color was a very good match. However, in 2 days all of my gray roots showed through 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We apologize for the delay in response to your review and we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color was made.I had high hopes from reading the reviews for this site. I selected my color and another color in the same color wheel but slightly less bright to have a color made in between the two. I’m naturally blonde, virgin hair and wanted strawberry blonde. My shipment came in....stoked about it. I painted the color in as per the instructions making small sections (not my first color rodeo by any means), full coverage. The color was starting to turn a red wine/merlot color on my hair. I had already started so there wasn’t any back tracking from there, I had to finish. Final color was a light brown with a slight old penny copper tint in the light. Nothing even close to what I ordered! Not even in the same color wheel! I called the next morning and stated my dilemma to a colorist and she asked for me to upload pictures of the color so that they may fix the color, or that I could buy clarifying shampoo and gradually wash the color out. I was disappointed with this response. However, I uploaded pictures on 04/21, same day I spoke to colorist, and have yet to hear anything in response on how to fix my color. Save yourself the money and go to a professional where you can verbally speak your concerns and have an immediate response. Extremely disappointed with this product and service. I had a private appointment and fixed my hair to a natural red/ginger color. I’m completely happy with those results, but now I have to have my hair gradually bleached to achieve the strawberry blonde I paid for on eSalon. I never should have purchased this product, nor have I even received an email asking if I would like a refund. A week is too long to wait for a response for women who love their hair and have yet to receive any correspondence. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We apologize for the delay in response to your review. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray rootsThe color was a nice Shaw but even following the instructions & starting at roots, leaving it on for 40 minutes- there’s a light streak down my part 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacey - We apologize for the delay in response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
as they can take on a muddy/greenish cast due to how light they are. You would nI'm not paying just to have my roots done! That's all I was sent and was told to go back to the salon for my highlights and low lights... I will, and I'll have my roots done there too! Thanks for a complete waste of my time and money! I won't even try your product now, your advertising is sketchy as to what the product can do and your customer service is the worst! Cancel my subscription! NOW! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna W. - Thank you for your feedback. We are sorry we could not provide the desired hair color for you. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I expectedWas expecting a light brown with a red tint. Just looks ugly red and did not lighten the brown at all. Hair is extremely dry and crunchy too 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKayle M. - We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedI was really excited to try an at home salon color experience. My custom color was supposed to be a light intense copper. Sadly it came out very dark and almost a soft brown auburn, which is more my natural color. I also reccomend several hair masks afterwards, as my curls feel rather damaged now, especially closer to my roots which is where they were once the healthiest. I was offered a new free kit, however I declined. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadison B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wish it covered gray betterI told them I have resistant gray hair. It did a poor job of covering, where my hair naturally parts was especially bad. Cheaper store brands did a better job. Color was a little light. I know I'm a level 5, but don't know what brand my stylist uses. On the positive side, the kit comes with 2 pairs of gloves, application brush, stain remover and stain preventer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti L. - We appreciate your feedback. We apologize for not meeting your expectations regarding your gray coverage. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
couleur pas assez blondla couleur n'est pas ce que j'escomptais ; je voulais des mèches dorées .De plus beaucoup trop de délai entre le moment de la commande et la livraison . Celle-ci a été passée le 31/03 , expédiée le 13/04 pour être livrée le 27/04. Ce n'est pas un problème suite aux fortes demandes dû au covid car une amie qui a commandé( grâce à mon conseil) , beaucoup de jours après moi a reçu sa commande hier comme moi. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDelphine - Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous ! Nous serons ravis de réaliser vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |