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Color Set
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66,637 Verificado Comentarios de clientes |
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Colour didnt cover my rootsDisappointed that this customer colour didnt cover my roots despite advising i have resistant hair. Didnt get a refund despite emailing them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIrene R. - We appreciate your feedback. We're happy to see that you could discuss your order with our Color Experts. Thank you for your understanding. |
Not the colour I wantedThis is a golden orangey brown, not the colour I wanted at all which was a medium Ash blonde, really disappointed as it was expensive at £23. Has faded a bit over a week but looks like a bad dye job with orangey tones 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBriony M. - Thank you for your feedback. We apologize for not meeting your Color expectations, and we are happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not happy with this same as store boughtnot happy with this at all same as store bought want to cancel and there is no way to do that 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not a “custom” color setI ordered the product with the understanding that I could customize the color. When I asked my stylist to do this, I was told they would be sending me one of their premixed color options. As predicted, the color was not what I wanted. I know these are crazy times and perhaps you are unable to make custom formulas currently, but you should state that. Advertising the formula as customizable is deceitful and should be changed if you are unable to do so currently. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
turned my hair color to brownyikes. will use clarifying shampoo to get rid of the brown dye... already talked with colorist and came up with a solution. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointed but eSalon is ListeningWhen completing my initial information in April 2020, I documented on the forms that I have very resistant extremely hard to color 100 % gray hair & a very sensitive scalp. I explained that prior to COVID 19 I had been going to the salon every 4 weeks to get my roots colored for many, many years. I documented on forms that several products that salon(s) used over the years caused my scalp to burn and or hurt. I wrote the brand of the color product that the salon used to color my hair successfully for years. I sent a picture in from my last color & another of my favorite color with highlights from 6 months ago. I called eSalon & explained all of my hair color challenges. After being assigned a colorist, I sent a few emails explaining my challenges and requested that he review the information I submitted to eSalon. My colorist & I spoke as well. We discussed my needs. He is very knowledgeable. I watched the "how to videos" he recommended. He is always willing to answer my questions. Since this was my first time coloring, it took longer. My husband assisted me. I was thrilled that my scalp did not burn. I thought everything was good until day 7 when I washed I hair with my sulfate free products in effort to preserve my color. Immediately, I noticed quite a bit of my gray coming through. Today is day 12 after coloring my roots. Today, I washed my hair for only the 2nd time since coloring my roots. Now you can't even tell that my roots were recently colored. My gray roots are completely showing all over my entire head. I contacted eSalon this afternoon to speak with my colorist. Adjustments will be made to my next color to hopefully make it last longer & cover my gray much better. I forewarned eSalon staff about my issues with color orally as well as in written form in effort to avoid these exact issues. I am disappointed in how my color turned out. However, I do feel like the eSalon colorist listened to me today. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEileen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Copper Mahogany 4.5Might as well use black, not even close to the picture. What a rip-off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJena- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My color had a red tone instead of blondShould i do something differently? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrish- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not the color i wanted .I would not recommend the color for esalon . it didn't turn out the color i wanted and was much darker unfortunately . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good product, just not quite what I was hoping for.I’m truly sad my hair didn’t come out the way I had hoped color wise. It DID come out a pretty color however, and the product, smell, packaging, instructions are awesome! I normally go to my stylist but couldn’t due to stay at home orders. Unfortunately I think I will have to wait and go back to her to tweak it in person. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |