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Color Set
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66,637 Verificado Comentarios de clientes |
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Keine gute GrauabdeckungLeider sind die Haare nach der Behandlung sehr trocken und spröde. Die Grauabdeckung ist gar nicht gelungen! Sehr schade! Der Kundenservice ist allerdings sehr freundlich und kulant! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInga K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
DisappointedMy first order was great. The color was perfect. For some reason though this second time the color came out all wrong. I didn’t make any changes to my formula and my hair color looks terrible this time. SO DISAPPOINTED. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren S. - Thank you for your feedback. Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve your concern! Please let us know if there is anything else we can do to help! |
leaked on deliveryFinally received this on Tuesday -post man said it had leaked and was delivered to them like it. Its unuseable I request a refund for this. Disappointed Tracey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Nice color. Need better coverage.The color that was adjusted for me is nice but it’s been maybe two weeks and my grays are already starting to poke back through. It was also extremely difficult to wash out after application. This has never been the case before 🤷🏻♀️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKari V. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us soon. We will be reaching out to you to make this right! |
Wir garantieren Deine absolute Traumfarbe? Bitte keine falschen Versprechen!Liebes eSalon-Team, Ihr hattet zweimal die Chance, meine Traumfarbe (aschblond) für mich herzustellen. Ich bin sehr enttäuscht, weil trotz angepasster Rezeptur meine Haare auch beim zweiten Mal wieder rot statt blond geworden sind. Da tut es auch eine beliebige Farbe aus der Drogerie zum günstigeren Preis. Schade, ich kann Euch nicht weiterempfehlen und kündige mit sofortiger Wirkung mein Abo. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatrin T. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
color is blackI have brown hair. Wanted my natural color to cover greys. Instead I got black dye that made my hair very dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMy G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! |
Like my colour but.......Although I like my colour my hair feels dry and there is too much dye for my roots which is alot of waste for the price. Also the strong amonia smell put me off too. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
CancellationHow do I cancel. Can't find it anywhere 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna H. - Thank you for your feedback. We are glad you could discuss the matter with our Color Team. Thank you for your patience. |
Caused me scalp irritation and flakesThis product is not for me. I like the color and how it looks on hair, but my scalp is in really bad condition for weeks after coloring. I really don’t like to give negative reviews, but my hair is full of flakes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria B. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I hoped for.This color was not what I requested and nothing close to the color I Uploaded. I gave it a second try and I still was not happy with the outcome. The customer service was great and the packaging was phenomenal but unfortunately I have had to cancel because I am not getting the color results I was expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy P. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |