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Color Set
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66,637 Verificado Comentarios de clientes |
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Results of the hair color and how it colored my hair.Really dried out my hair and the color really wouldn't take on my hair and my hair for years and never had problems with other box products , I would not recommend this product I would be willing to try a different that does not dry out my hair and the color will take on my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great that is customized but....It’s nice that they try to customize it for you. But the color that I got was way darker than I expected. It was suppose to be light brown but the color I received was like a dark brown! Not good 🤦🏻♀️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible service, do not recommendI received my first order from ESalon-did not cover gray and what did cover turned brown hair blond! Esalon said I should throw entire contents out and would send me a new order. New order received-did NOT cover the gray and little that did turned red--back to zero. Told to throw it all out and they would gladly send new order with directions to keep dye on longer. New order arrived with NO brush! When I called to inquire, they said they don't supply brushes! And, are out of brushes. Terrible service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my roots a brassy orange colour :(The ends of my hair are ok - and came out as the ash brown/blonde i wanted, but my roots are brassy, copper orange colour :( Not impressed! and not sure how to fix this now... disappointed after waiting for a month for it to arrive. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily J. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So disappointed!I did not receive what I wanted, which was all over color and lighten a teeny tiny bit. I got Roots Only! So they think it's a good idea to just lighten my roots. When I contacted them about this they said that was the best way to do this so. I thought these were professional stylist??? There's also no way to respond to my stylist or the person that just sent me a message. I have to go back in and start all over again with somebody new that will get my message. I would like to get my money back even though it was only $10. Oh and the $8 brush that I got, you can get at the dollar store for $2 same quality. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly S. - We appreciate your feedback, and we are happy that our Color Team could discuss it with you. Let us know if you have any further requests. Thank you for your patience. |
Keine gute GrauabdeckungLeider sind die Haare nach der Behandlung sehr trocken und spröde. Die Grauabdeckung ist gar nicht gelungen! Sehr schade! Der Kundenservice ist allerdings sehr freundlich und kulant! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInga K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
DisappointedMy first order was great. The color was perfect. For some reason though this second time the color came out all wrong. I didn’t make any changes to my formula and my hair color looks terrible this time. SO DISAPPOINTED. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren S. - Thank you for your feedback. Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve your concern! Please let us know if there is anything else we can do to help! |
leaked on deliveryFinally received this on Tuesday -post man said it had leaked and was delivered to them like it. Its unuseable I request a refund for this. Disappointed Tracey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Nice color. Need better coverage.The color that was adjusted for me is nice but it’s been maybe two weeks and my grays are already starting to poke back through. It was also extremely difficult to wash out after application. This has never been the case before 🤷🏻♀️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKari V. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us soon. We will be reaching out to you to make this right! |
Wir garantieren Deine absolute Traumfarbe? Bitte keine falschen Versprechen!Liebes eSalon-Team, Ihr hattet zweimal die Chance, meine Traumfarbe (aschblond) für mich herzustellen. Ich bin sehr enttäuscht, weil trotz angepasster Rezeptur meine Haare auch beim zweiten Mal wieder rot statt blond geworden sind. Da tut es auch eine beliebige Farbe aus der Drogerie zum günstigeren Preis. Schade, ich kann Euch nicht weiterempfehlen und kündige mit sofortiger Wirkung mein Abo. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatrin T. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |