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Color Set
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66,637 Verificado Comentarios de clientes |
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I'm not happy.I tried this color twice. The first time because I ordered an unflattering color for my skin tone. The second because after talking to one of your employees about this issue I was sent another color kit. I thought the employee understood my situation. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Excellent product, color too redI liked using this kit but the color had way too much red for me and when I used the balance of the bottle as a “wash” as instructed it really Made my whole hair a monotone and I lost the highlights I had previously. Super easy to use, great product, color was just off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMakehla- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Great Overall Coverage- not grey coverageGreat blend for overall coverage although the gold tones do not show. Horrible grey coverage. I can see grey after first wash and I have tried this color twice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDannielle-We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
No grey Root coverageThis hair dye did not cover my grey roots . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt give me color I thoughtI thought my color on my roots would be blonde but they were dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Farbe top, Haltbarkeit flopDie Farbe selbst ist superschön und genau was ich wollte. Das Auftragen war in Ordnung, auch wenn die Haarfarbe sehr stark gerochen und mir ziemlich in den Augen und Atemwegen gebrannt hat. Das Ergebnis war dann auch wirklich toll, toller Glanz, Haare haben sich gut angefühlt auch wenn sie seitdem statisch aufgeladen sind. Das große Aber ist allerdings: ich habe mir vor 8 Tagen die Haare gefärbt und ein Großteil der Farbe ist schon wieder draußen. Vielleicht liegt es an meiner Haarstruktur, aber das sollte nicht sein. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne-Katharina K. - Vielen lieben Dank für Ihr Feedback! Wir freuen uns sehr darüber, dass Sie Ihre individualisierte Haarfarbe lieben. Nichts macht uns glücklicher als zu hören, dass wir Ihre Wunschfarbe erstellen konnten. |
Colour spot onNot covering grey so asked for a change and will try once more. Very much hope it works out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not match my colorNot a good color match, it was too light and too bronze 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Worst hair experience since I was 12This dye turned into gummy glue on my scalp. It took me an hour to get some of it out. It was a two hour process total I finally used shower gel which was only thing that would break it up a little. I had to comb it out of every piece of hair. It was especially awful at back of hair and over ears. It was an awful experience and I have died and not enjoyed dying my hair at home for over 30 years. Some haven’t colored the greys that well but none amounted to torture 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
What happenedOnly wanted to cover gray roots. Ordered dark brown. Already have highlights. The roots turned orange red. More orange than red. How could this be? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |