|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
What happenedOnly wanted to cover gray roots. Ordered dark brown. Already have highlights. The roots turned orange red. More orange than red. How could this be? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDeborah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I really wanted this to work!This is the 3rd try on the hair color with adjustments requested each time to see if it would work. I left the color on for 60 minutes this time.. 20 minutes longer than told to do. I started with my grey areas first at the temple and roots.. but the color still would not take at the temple area & in some of the root area. I am so bummed as I really hoped this would work, but I can't seem to find a solution. The color itself is beautiful. Unfortunately, I have cancelled my subscription. Maybe I will try again another time, but after 3 tries I don't think it will work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLeslie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't lighten as advertisedFirst time using esalon and was very hopeful. Unfortunately the color of my hair barely changed and overall it feels like a waste. I was trying to get my dark brown hair lighter, which I know isn't easy...especially from a box without bleaching, but the way this was advertised made It seem as though It would work. I was given a sense of possibility when I was shown in the simulation of what my hair would look like post dying it with my selected color. I'm now left with hair that has been dyed, but to a different color and without the change I was looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Very DisappointedThe real and honest truth.. my intention is not to bash eSalon or be cruel. This is my actual and honest experience.. I can't speak for the color or the application process but I feel very let-down. I placed my first order a week or two ago and was really excited because I had seen so many reviews stating how great eSalon was. For obvious reasons, I was nervous to purchase hair dye through the internet and was even more unsure about the color that I should get. So I called to talk to a representative or "colorist." I was told that once I created my online profile I could voice those concerns in the questionnaire they have you fill out, select a color that I liked, and then someone would call or email me to talk me through it. When my coloring kit showed up on my doorstep, I still hadn't heard from a colorist, so I gave them a call. I was told that I was speaking to one of eSalon's "colorists" but the woman I was speaking to was definitely not a professional. It was as if she was reading from a script and did nothing to ease my mind. She also didn't seem to know anything about me, my current hair color, or what I was looking for, because she asked me all of the questions she should have already known the answers to when she "pulled up my profile." Again, it is not my intent to "bash" eSalon. Like a lot of people, I have had my fair share of color mishaps and when I get my hair done or dye my hair at home, I want to be able to trust either the stylist or the company that I am buying hair dye from. I didn't feel like I could trust eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't like the colorThis color turned my hair red, I didn't like it. It was shipped fast and the instructions were great. I just didn't like the color at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Hair productThis product smell came very strong today. Ended up with a migraine 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAna- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not the right colorI ordered here to be safe about the color I was getting by a professional ! I had highlights in my hair so I wanted to go LIGHTER into a caramel color . The hair dye I got made my hair dark brown it took me time to do the highlights now I’m back to square 1 . So upset 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDiana- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
TerribleI tried to order a color similar to my blonde hair ( I’ve had it blonde for years by choice). I should have known it was going to be an epic disaster when I was not allowed to order blonde. I got a dark ashy brown. I waited and waited to finally use the e-salon product because I was scared it wild come out wrong and of course it did. I went from blonde to brunette which I am very unhappy about. I could have gotten the same results with an over the counter dye. I am Very upset and disappointed, what a waste of money and it makes me look horrible. Highly advice against buying e-salon unless experimenting and having very low expectations. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMarsh- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nicht zufriedenBin mit der Farbe nicht zufrieden,hat mein graues Haar auch nicht ganz gedeckt.Hat sehr gestunken und möchte nicht mehr meine Haare färben. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosOlga D. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Completely disappointedColor washed out almost immediately. Color was not what I expected and had used in the past. Will never use again. Cancel immediately. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosElaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |