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Color Set
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66,637 Verificado Comentarios de clientes |
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DisappointedDid not color grey. Red was weird and the color seemed fake. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Burns scalp and leaves hair like straw...I believe my hair color was the correct shade, however the extremely strong chemical odor and the excessive burning sensation while coloring gives pause for thought. If this makes my scalp burn, what is it doing to my hair? Madison Reed, I will be coming back, and I apologize for leaving based on the Allure Magazine recommendation! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Custom ends refresherThis was a different color from my roots only color, which I didn’t realize, and I hated it. Made my hair very orange looking. Thank god we’re not going out in public right now . I will go to the store and by another to cover it up. I’m concerned it will damage my hair:-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ok for startingI know I wanted lighter but I think I actually made a mistake on this. I did ask for my next color to be a little darker and a little more red. Fingers crossed it's what I want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color!Product was not the color I chose! I have tried contacting customer service with no response. My hair got darker than my natural color when I chose a lighter color. Not happy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlyssa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't Honor the GuaranteeEmailed that I wasn't crazy about the color. It wasn't what I wanted. I asked for them to send the correct color and was just told they would adjust for my next order. What happened to the guarantee??? The color applied came out spotty and uneven. So far I am not impressed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie- We’re truly sorry about your recent experience. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
I see potentialUnfortunately I was not satisfied with the color, although I like to give it another try to be able to find the right shade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIngrid- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
ChangementBonjour , je voudrais un châtain foncé et PAS Châtain TRÈS Foncé avec une petite nuance de lumière en plus . Merci à vous . Le no 0800 94 50 55 n’est pas attribué ?! Je n’arrive pas à vous joindre . D. Van Daele 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDominique - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour modifier votre couleur. Nous espérons que vous aimerez votre nouvelle coloration. Dites-nous si nous pouvons vous aider ! |
DiscontinueI don't believe this is working for me. I love the idea of this but it is just making my hair more and more red. I'm sorry but I am going to discontinue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t last a week ;(I was excited to try my new custom made esalon hair color. I thought it done well but after just a few days my gray roots started showing, I usually can go 4 to 5 weeks before having to recolor it. $22 wasted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRena- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |