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Color Set
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66,637 Verificado Comentarios de clientes |
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colorMy hair changed to a black but there was not blue tint what so ever. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
Not the colour pickedWhen I first signed up To use this I had to pick which colour I would of liked my hair to go and I put purple . Now they have it as dark brown which my hair already is ? So why would I want to colour it my natural colour😂 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. We appreciate you reaching out! |
Weggeschmiessenes GeldEs wurde ganz andere Farbe für mich erstellt, als ich mir gewünscht habe. Auch allgemein ist die Farbe einfach Schrott. Dank Abbo hab auch mehrere Packungen bekommen, was auch ganze Menge Geld gekostet hat. Zwei mal ausprobiert, voll daneben, auch schlecht deckend! Letzte Packungen sind einfach in Mülleimer gelandet. Nie wieder! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElena B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Custom Color SetMy hair turned more of a shade of red then it did blond. I don’t know if that is because I have previously dyed hair or my water or what it could be. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
Not adequateThe color did not stay on, the hair roots were yellow-ish after washing, I will try one more time. And, price I have to pay second time is 50% but I cannot go shopping now!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariangelica- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. We value your feedback, and truly appreciate this chance to get your color just right! |
DID NOT USESHADY COMPANY - DO NOT BUY 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Happy ButHappy but wish it would have been a tad lighter. But its OK. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No gray coverage. Very disappointed!I have never professionally dyed my hair at a salon and home box dyes have done a poor job at covering my grays so I was willing to pay a little extra for full gray coverage. Unfortunately, I was VERY DISAPPOINTED! :( My results: Some grays remain silver white and some turned golden orange. Also, during the dyeing process, the aroma of the dye made my eyes sting when I turned my head to look in the mirror. I'm concerned about what is in the formula that caused my eyes to sting and am worried about the health of my scalp and hair. I have never experienced this with box dyes. I messaged my colorist regarding my concerns. I am willing to give esalon one more try. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my roots orangeI reached out to customer service but have not heard back yet. I followed all the instructions to the dot, but my roots became a quite bright orange colour. I specifically mentioned that I wanted to avoid orange or coppery tones, so I am not very happy with the colour of my roots. The colour of the rest of my hair is not bad, but I have personally had better results with just a drugstore hair dying set, so I didn't see the benefits of this personalised hair colour. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just ok...I didnt really see much difference from my natural hair color and the color i applied. I just canceled my next order and rather go to the hair stylist to get better result. I rate it 3 stars coz the smell is not that bad and easy to apply. Pls cancel my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |