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Color Set
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66,637 Verificado Comentarios de clientes |
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Did not cover greysI contacted them to ask for advise and have not had a response, very very disappointed ☹️ 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy D. - We appreciate your feedback and apologize for the belated response. We can see that you have already discussed your color with our Team. Thank you so much for your patience. |
Didn’t cover my graysI’m disappointed in the outcome. I had enough color but it did not cover my grays. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair is REDEven after calling to explain I tend towards brassy and need to avoid - I know need to wait for a professional. Disaster! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Couleur non conformeBonjour je suis tres mecontente de ma couleur j'ai demandé un marron chocolat couleur cookie je demande le remboursement 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorinne - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin |
Not the right colorWas expecting more copper 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Doesn't cover gray hairI wanted so badly to give this company a good review. The packaging is beautiful. The shade is nice and the customer service people have been very helpful BUT the color doesn't cover gray hair. My roots are the same as before and I meticulously followed the directions. If they have a different product , I'd be willing to try again. The first shipment was damaged and they replaced it at no cost ( kudos) so I'm not looking for another free one. I would like to know if anyone has any suggestions. thank you 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Completely the wrong colourMy ash blonde hair is now ginger - completely the wrong colour. I realised it might not be a perfect match, but having answered all the questions and sent a photo, I didn’t expect a totally different colour which bears no resemblance to what I asked for. My hair colour is ruined 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great color, horrible productI gave it 2 stars because I love the color. However, it fades fast, my hair is frizzy and damaged and the bottle isnt enough for my whole head. The cost is 4 times the cost of a box dye from the store. This is my second box. I wont be getting a third. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorThe color seems to have changed or something. The last 3 times I have used the seal on color it has come out within a week or two. I tried Sally Beuty supply and it lasted me 6 weeks without color fade 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
HorribleTerrible. One color for my roots and another for my ends. My hair looks horrible. Never again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |