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Color Set
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66,655 Verificado Comentarios de clientes |
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Did not cover my grey hairI was disappointed with product. It did not cover my gray hair fully like it said it would. The conditioner packet was not enough for long hair. The hair color product had a very intense smell. I was not impressed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
schöne Farbe, aber leider schlechte GrauabdeckungDie Farbe ist wirklich wunderbar. Sie kam in einer sehr schönen und aufwendig gestalteten Box, pünktlich, an. Die Farbe war auch tatsächlich ausreichend für mein dickes, sehr langes Haar. Die Grauhaarabdeckung ist nicht gut. Bereits nach dem Auswaschen, sah man die grauen Sprießlinge wieder. Zwar nicht so, wie ungefärbt, allerdings doch deutlich sichtbar. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGondje B. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
CouleurJ’ai pas eu la couleur cuivrée que je voulais 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRim - Nous sommes désolés d’apprendre que les résultats de votre coloration vous déçoivent. Nous souhaitons tout faire pour que vous réalisiez vos objectifs couleurs. Nos experts vont entrer en contact avec vous par email et seront heureux de vous aider dans ce processus. |
Orange rootsI was very disappointed in this last custom color set. My roots came out copper to orange in color which was a shock. It has only been a week and a half since I colored my hair and already the grey is back. I will give this one more try but thinking about cancelling future orders. Having orange roots is not the look I was going for. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not at all what I expectedI spent 20 min filling out a profile with what my current hair color is and what my hair goals are with multiple pictures and it seems that it was either ignored or not looked at at all. The color I received wasn’t bad, but it doesn’t match what my hair color is currently. I mentioned in my goal/profile that my hair color is rose gold and fading, so I need root touch up for the regrowth but also color for the rest of my hair since the color I have is faded and needs a touch up. I received a “root touch up” kit and was pretty upset about the fact that it was only for my roots at first, since it was clear that my profile was not read at all. But I thought that if the color matched the rest of my hair, atleast I will be able to look a little better with my roots not a completely different color to the rest of my hair. But when I did the strand test, the root color and my current color did not match at all. I also did not get enough color to completely change my hair color. Now I have color I paid for and can’t use and still need to get something for my roots. In my opinion, this is definitely not personalized service and filling out any “goals” or taking pictures is a complete waste of time. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaegan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This color made my hair darker vs. lighter.Wrong color and my hair turned strawberry brown. I hate my hair. please cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still no productI understand that you are very busy. But this was ordered around April 23 there are lots of very busy companies yours is the only one that has taken so long for a product. When I go to track it I’m given no information at all. Very disappointed with your quality of service and delivery...I tried to send this message privately but the provided contact information wouldn’t allow me to submit. Adding further to my frustration and dissatisfaction 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCyndy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Arrived damaged & unusable - no response to email request for replacementpackage arrived damaged on Sunday. Product had leaked. damaged order link on website not working. Sent email Monday; still no response. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was good but I’m afraid to do the highlightsI would like to have a back up box of color just in case I screw up the highlights 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We have reached out to you via email to see what we can do about heping you with this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with the products that will suit your needs. Keep an eye on your inbox for more details. |
No coverageMade my hair brittle sorry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLakeisha - We’re very sorry to hear that you were so disappointed with your Custom Color -- and we appreciate your candor. Our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |