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Color Set
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66,713 Verificado Comentarios de clientes |
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Not quite my color.The color wasn't quite my normal shade. I wear more of a light ash blonde. I believe it will be fine once we get my color correct. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color didn't takeI used a clarifying shampoo before drying my hair and applying my color. It may be because I am on a lot of medications. I am going to cancel the next shipment and try again when I am not on so many! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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my last colourI am disappointed with the colour as it is a lot duller than previous and my hair lost the shine it had 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We apologize that you feel our color was more dull than your previous orders. We see your colorist reviewed your comments and adjusted you formulation to a lighter shade. We hope this reformulation better suits your needs and hope to hear more of your feedback soon! |
Great color/bad applicationThis is the third time I've used the esalon service for my hair color. They have tweaked my color to one that I do really like however the application part of it is not one that I enjoy. I understand I am not a professional but I have loads of experience in both applying my own color and having my color professionally done. The first time using it I don't recall any issues, the second time using it I couldn't get the color to rinse out, it felt like it seized up on my scalp and I literally had to scrub my scalp extremely hard with my nails in order to get it out. I actually emailed about it and was told to use a clarifying shampoo. I just applied this again today (thinking maybe I did something wrong or I was just the unlucky recipient of a faulty mix) and the same thing happened again. I had to scrub to get the seized product off my scalp. I followed the directions extra cautiously because of the last time and it still happened. I love the final color but am angered over the experience and unfortunately will be cancelling my subscription as a result. I'll fork over the extra cash to have it professionally done as I now lack confidence in myself and the products I purchase for home use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - While we're glad that you enjoying your color results, we sincerely apologize that you felt the hair color seized up on your scalp and was difficult to remove. Since you've expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
AmountI loved the color just wasn't enough. I have a lot of hair. I was only able to add it to the top half of my hair. I'm not going to pay $40 for 2 bottles. I'd rather go to Sally's Beauty Supply and create my own. Thanks though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nice color on paperThis was my first time purchasing from e-salon, I followed all instructions to the tee and the only thing it did was slightly tint my hair! I am very unhappy with the product! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPhyllis - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very happyI am so happy with the quality of this hair color. The help and customer service has been the best. Have recommended this to all my friends. 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Best Hair Color Product I have ever triedI never dyed my hair until a couple of years ago when I began to go gray. When I went to the hair salon I often left disappointed as my hair color varied after every dye and the cost was ridiculous. When I learned about eSalon I was skeptical but since my first try, I am a true believer and would and will recommend to my family and friends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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PerfectPerfect color every time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Excellent!!Product is extremely easy to use and absolutely LOVE the color. E-Salon adjusted the color to a lighter shade than I had selected based on my pictures....glad they did, as they nailed the color!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |