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Color Set
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66,713 Verificado Comentarios de clientes |
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Not want it want they keep sending me a very dark colorColor I been requesting is a light brown and I been getting almost a black tone , it isnt covering my GREY hair at all that makes me sad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErika - We are sorry to hear that your hair color turned out darker than you expected and making you sad. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
ColorHair color is exactly what I want, but it seems to fade within a couple of weeks because my greys return. Especially around my hair line. I know it isn't due to growth because my length is the same and no new growth is seen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Way too dark!The first shipment contained a free color for a dual process and the color was fabulous. Next shipment, color single process) was really dark. I am not using the one I was shipped and went to a hairdresser to fix it. Disappointed. Probably cancelling. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We are sorry to hear that your hair color turned out darker than you expected. We see your colorist reviewed your comments and has been working with you to adjust your formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
pink hair!i sent a photo, got my kit, followed the directions exactly and ended up with pink hair. not a happy customer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Did not cover my grays at all.My hair had no color or chemicals on it and yet this product did not cover the grays. I was willing to lose some of the pretty summer sun highlights in order to cover the gray, but this did not work. All instructions were followed to the T. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very Bad Quality Hair ColorI noticed that it wasn't working well when 30 minutes passed and I didn't see the roots any lighter. I followed directions and didn't get good results at all. It did not cover grays at all and my scalp and hair are still extremely dry from the product. I will not be ordering again in the future. My hair is too important to have another bad experience! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenny - We agree that your hair is important, and we apologize that you were disappointed with your experience. We have notified your colorist that you would need an adjustment in the future, and would recommend uploading a current photo as your profile selections do not match your description. We have issued a refund for the cost of your color, per our Satisfaction Guarantee, and apologize again that you were dissatisfied. |
Love new colorMy new color is perfect for summer as my hair lightened a little. I tell everyone about this product!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I love it!I recently switched to this service for my at home hair color. I love it! I made some slight changes to the color this time and it's perfect! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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It's a 10I love it.I still have my gray cover! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Easy and AwesomeI've been covering gray since I was 21 and I've tried just about every hair color brand including expensive salon visits and esalon has been my favorite experience hands down. The packaging is awesome and the directions are clear and easy to follow. The smell is mild and does not linger in your hair like other products. I wanted a chocolate brown with out red tones and it was perfect. I'm approaching 6 weeks and the color is still great with the exception of some gray peeking back through but even the most expensive salon treatments can't hide those beasts for long! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |