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Color Set
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66,689 Verificado Comentarios de clientes |
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formula was off! + didn't cover my gray hair new growthformula was off! I'm confused and disappointed by the formula that was sent for me, especially where I provided you my exact formula from my personal hair stylist! Also it didn't cover the gray hair in my new growth. TO make it worse, I have attempted to submit a message to Customer Service via the website referencing my order (order # 4329644;) and each time I fill out the form and press "submit" I get an error message saying it wasn't submitted and to please try again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatrice- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair hard and brittleThe first bottle I ordered was great, however the second and third not so much. My hair felt very dry and brittle after and My grays also came back after 2 washes. I had better results with the drug store box. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFariel- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Mécontente !Je suis pas du tout satisfaite ! J ai payer 25 eur comme d habitude et je reçois juste un kit racines !!!!😡 Mes cheveux n ont plus de couleurs ! Et j ai déjà dû attendre 10 jours pour la livraison !!!! Je fais comment moi maintenant sans la couleur des mèches ???!!!!😡😡😡 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabelle L. - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre ce problème. Dites-nous si nous pouvons vous aider davantage ! |
fried my hair, never again !!!!I will never use this produce again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Geht soDeckt graue Haare nicht optimal ab. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHutt C. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Pretty disappointedWhen I came across this service I was super excited that maybe I didn’t have to frequent the salon to keep my color looking decent. The first order I received I followed the directions to the letter, but I left it on a little longer because it didn’t seem to be getting any lighter... when I was finished there was 0 change. I gave it another shot thinking maybe I did something wrong, but like the first order, the second yielded no results. I will say the customer service is great though. I accidentally forgot to cancel for the third shipment and even after it shipped they refunded me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCourtney- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI didn’t like it .. going back to the other color I did with esalon ... which is great !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I was sent two identical color boxes...I was told by the hair stylist that I spoke with that one was for toning, and to use it first. And the second was for color, a week later...They both are identical...I am not using either until I hear back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough gray coverageI still found gray's around my face even after saturating. It's almost two weeks and is fading quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNoemi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
leider ungeeignetfür mein haar leider komplett ungeignet 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |