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Color Set
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66,713 Verificado Comentarios de clientes |
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Kein Kundenservice und Farbe viel zu dunkel - enttäuschend!Obwohl ich ein Foto von mir hochgeladen hatte und genaue Angaben gemacht hatte, fiel die Farbe leider enttäuschend aus. Viel zu dunkel und fleckig, obwohl ich der Anleitung minutiös folgte und mir vorab auch noch die Videos dazu angesehen hatte. Was aber das Schlimmste ist: Ich rief am Tag, nachdem ich gefärbt hatte, bei eSalon an, es kam nur ein AB und bis heute erfolgte kein Rückruf. Auch auf meine Mail reagierte niemand. Leider ist der Punkt Kundenzufriedenheit wohl nur leeres Gerede. Ich kann von diesem Angebot nur abraten. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerstin F. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
The color is exactly what I wanted...but the product is very harsh and the smell of ammonia almost overwhelming. Although I am happy with the color I do not think I will be ordering from esalon again. ***Update, I use only the finest shampoos and conditioners formulated specifically for color-treated hair but my hair now looks brassy. I have never had this problem with any other color, salon or store bought. I am very disappointed with this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wrong colorI received my color and was so happy to give it a try. yesterday I did and now I have black hair instead of dark brown other than that it’s ok will go back and try to adjust my color if same problem occurs I will not use them again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too much not happy with colorToo much needs to tone down not for me and the gray on my hair already shining threw 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBetty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI wrote 2 times That the haircolour is too dark. Nothing has change. When I Look to my recent colour it still is too dark. I don’t want It anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorinne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéçuTrès déçu car toujours des cheveux blancs et plusieurs couleurs dans mes cheveux. Pas assez de lingettes, de shampoing, et de soin. Délai de livraison non respecté 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDelphine J. - Merci de nous avoir contacté. En examinant votre profil, nous constatons que l'un de nos experts coloristes vous a déjà assisté afin de remédier à cette situation. N'hésitez pas à revenir vers nous si vous avez besoin d'aide à nouveau ! |
Not pleased !!It did not cover my gray and did nothing for the ends. Was so very disappointed!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too much red and didn't cover grays?Well... too much red and didn't cover grays-- what was the point? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ash Blonde ended up Strawberry blondeI wanted an ash blonde and it ended up being a strawberry blonde almost red and was very brassy I did have toner on hand as I know blonde colors tend to come out brassy and I do have slightly red undertones in my hair but I was very unhappy with how the color came out overall even after using the toner and getting rid of most of the brassiness I was left with a strawberry blonde/red color. I did attach a picture of the color I am trying to get (an ash blonde) in my color adjustments and hopefully they will be able to correct until then I guess I'm stuck with this red for a few weeks. 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is not a matchHello, So the color that was made for me is unfortunately too golden , my roots didn't match my hair color at all... I think if I order it again, we will have to make an adjustment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |