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Color Set
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66,689 Verificado Comentarios de clientes |
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ColourI had a bad allergic reaction after using your product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Not impressedI've been using your hair color for some time, but I don't think it's any better than the store bought varieties. It doesn't last any longer or work any better in my opinion. It is more expensive & more time consuming to apply though, so I'll probably go back to just the store bought brands. 3 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Your product sucksYou are not able to cancel in your web site as easy as you lead people to believe 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy - We're sorry to hear that you were disappointed by your experience with our Made For Your custom color. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We see that you were able to get in contact with a representative who canceled your service. We apologize for any confusion. |
Mess in the box.I was disappointed. When I opened the box the hair color as leaking. I was extremely worried about using it but had no choice. All worked out in the end. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We are sorry to hear that your order arrived damaged. We don't recommend using any hair color that arrives damaged. We will happily send you a new order at no extra charge. We have reached out to you to discuss your free hair color order. |
Not what I had in mindHad too much of a red tone for me. Not what I was expecting 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re sorry to hear that the results of your formulation turned out too red. We’d love to remedy this by sending you a complimentary reformulation with reduced red tones, so we have credited your account with one free color order. We've contacted you with with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
esalon hair dyeI really like the product cause most drugstore products never get the color I want or it will never change my hair color. I would recommend this product to anyone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I am very excited with eSalon!The instructions, the products and the results are all top rate professional. I feel like I just stepped out of the salon -- $200+ richer! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the colorLoved the price too 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved itI love my custom hair color. The instructions were so clear. The color is lasting well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The best color everI get great coverage and the result is so natural. I was used to coloring my hair and having people notice that I had...e-Salon makes the change fresh without being obvious that I just colored my hair. And iys so gentle. No more watery eyes 0 de 0 personas encontraron este comentario útil. ¿Y tú? |