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Color Set
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66,689 Verificado Comentarios de clientes |
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Nice color but dryingI liked the color but the formula really dried out my hair and made it feel gross. Aside from that the packaging, instructions and tools were very nice. I liked how the color turned out as well but won't use again due to the damage it caused to my beautiful long locks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair colorColor was very flat. Was messy. Stain guard did not work well. The shampoo smelled good but not the conditioner. I will let you know how long it last. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - Thank you for your feedback. We apologize for the disappointing experience you had with your Made For You Color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
not happy!In the beginning the color was too dark but after 2 weeks the color was gone! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Same formula despite change requestsI have asked for a new color every way I know how. I have even uploaded photos of myself with the color I am trying to match. The box comes and says "new custom formula!" but I've saved the paper from each batch, and it seems to be the exact same formula every time. My wedding is in 45 days and now I guess I have to pay to have my hair professionally colored, because esalon just isn't listening to me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Product hardened in my hair and was difficult to wash outI had quite a scary experience where the product congealed in my hair and I had difficulty washing out. I ended up having to use regular shampoo for 5 washes....and still had some congealed film in some areas. The colour and coverage was OK. One shade too dark and still too red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love the color!Started with a darker brown first time. It was dark. But it looked great! Mom liked it! Then I got the light brown a while back, it's a little dark at first, but lightens up perfectly and my hair looks like I have highlights! I get a lot of compliments! Great work team! No gray! Love! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color so naturalI have been doing my roots myself for years and I always had different results. I truly love the color mixed for me. It is very natural and not too harsh. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Just as good as hair salon colour treatments!This product is brilliant. I've had my hair coloured at a salon for years and this is just as good for far less financial output. It looks very natural and my hair is very soft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Worth the money Vs over the counter productsThe color is perfect for my skin tone. The color came out looking professionally done no patches of different hair color, smooth easy process 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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root treatmentAwesome works great 0 de 0 personas encontraron este comentario útil. ¿Y tú? |