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Color Set
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66,689 Verificado Comentarios de clientes |
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Not blonde enoughThis color was actually darker than my natural hair color. I have color-treated blonde hair and the roots were starting to grow out. It needed to be a shade or two lighter. I still love esalon though! This is the first color I haven't been thrilled with. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
AllergicI'm very allergic to this. Please stop deliveries 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaulette - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Roots too light.My roots came out too light compared to the rest of my hair. You could see the where the roots met up with previous colored hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry that your roots came out too light. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
grey coverageI loved the color but it did not cover my grey roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarianne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Color too darkThough the color is too dark my hair is shiny and feels wonderful. I'm not going to continue due to I would feel better picking out my own color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelinda - Thank you for taking the time to give us some feedback. We apologize your color was darker than you were expecting. We're going to reach out to you regarding a complimentary reformulation with your stylist to see if we can fix the experience for you. |
hair felt soft after shampooing & conditioningshipping was fast came in couple days color was lighter then I wanted but ok don't know if I'll will try it again the price goes up for the next shipment 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRegina - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Custom Hair ColorI was not at all happy with my hair after dying it. I had NEVER dyed it in my 46 years of life. It dried out my hair really bad and made it feel like a wig texture! I was not impressed with the color either. I had to cut 5 inches off my long hair. I will not even use the 2nd bottle. I feel like it was a waste but a good learning experience that if I ever chose to dye my hair again to go get it done by a professional! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvette - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, you can feel free to contact one of our colorists for a complimentary reformulation, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not happy!Tried this color and was not pleased. The smell of ammonia is overwhelming and it was almost impossible to get all of the color rinsed out. The shampoo with the kit did not work and it has taken two more shampoos to get it mostly out. I don't feel I got good coverage on my very stubborn gray either. Definitely not worth the monthly cost after the initial offer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCyndy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not quite the right colorI wanted more of a red tone 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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is red the new brown?Idont want red hair. why do you make my hair so red and brassy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |