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Color Set
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66,655 Verificado Comentarios de clientes |
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My hair is a messI did not like the way my hair turned out the last two times My hair is all the way down my back and when I put the color on I now have lite colored on roots and different colors through my hair My hair is a mess now I won’t even wear it down I’ve kept it twist up in a bum since I’ve colored it I’m not happy at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Order Not ReceivedI placed this order on May 30th, communications said it shipped on June 5th and it is now July 5th and I still have not received my order. Shipping/tracking says it is in El Segundo/ Uslaxa, USA and has not changed since the June 5th “ship date”. I understand shipping can be delayed due to Covid-19 but customer service assured me in an email it would “arrive by the evening of July 1st at the latest”. International orders (Canada) should be made aware prior to ordering that these delays can mean over a month wait. Had I known this was the estimated delay at the time of placing the order I would have thought twice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First impressionAlthough the personalised box looked great and the expectations were looking good, I will not be ordering again. The ends were good, but my roots did not go ash blonde, instead turned a orange colour, very disappointing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were unhappy with your color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color is really BADI am very disappointed in how my color came out even though I followed the directions to the letter. I now have a large area of newly colored hair that is ORANGE. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Nicht gutDie Lieferung kam beschädigt an. Bis heute keine Reaktion! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartha K. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Didn't cover my grayUnfortunately the color didn't work for me, it didn't cover my gray hair and it has this yellowish tone. Also instruction said that I have 2 pair of gloves but it was just one so I lost time trying to find gloves to use it after I applied color to the ruts. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGordana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
CANCELaccount was canceled and review was submitted in May 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We truly appreciate your feedback. Upon reviewing your profile, we see that your concern has been resolved. Please let us know if there is anything else we can do to help! |
1st timeThe color was too dark in the roots and made the rest of my brown hair dull and not warm in color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not satisfied with the "gray coverage"I followed all of the directions, step by step, but it did not cover the gray completely. About a few days later, I was back to square one. Too much to spend with the same outcome that I had with another less expensive brand. The color was great, but not for the gray coverage! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Didn’t cover my greyVery disappointed! I had very few grey around my face and it Sydney do a thing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |