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Color Set
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66,637 Verificado Comentarios de clientes |
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Color was sent for wrong partMy color was great but it was sent for my roots, and I am actually trying to match the bottom of my hair (bottom 7/8) to my roots, so it wasn't quite enough color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathryn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A disasterI thought I'd try eSalon because it had gotten good reviews. Despite sending a photo of my current color, the "custom" color created for me was WAAAAY too dark. I'm going back to my tried and true home hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
good coverage but too darkI had asked my colorist to change the color because it was really dark almost black instead of auburn. It seems to be the same too dark color. The gray coverage is good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - Thank you for your feedback. Your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.We'd like to remind you that you're currently signed up for our Plan with a frequency of 4 weeks. Your next order is set to bill and begin processing on JULY 30, 2020.Thanks for choosing eSalon! Please let us know if we can assist you further. |
disappointedI have colored my hair twice, used product 2 months, followed the directions. The color was not covering and what little did, didn't last long. When I tried to cancel my subscription there is no, apparent way to do this. I feel like I am being held, hostage. Help! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Why does eSalon want me to be a redhead when I really, really don't want to be??My primary goal has been to tone down the red tone. I requested ashy. The eSalon color still is way too red. My roots, which are naturally about 70% cool brown and 30% gray, keep coming out a deep bronze. NOT thrilled. The developer shifted down from a 20V to a 15V (thank you). But this time it seemed to smell so strong that my eyes watered the entire time and I could barely see where I was applying the color. Could we try going down to a 10V developer, or something still milder? Thanks for listening. I plan to try one more eSalon order and then, if still too red, I will go back to my salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not as light as I likeand your sending my order too fast I only died my hair July 3rd why are you sending it to me already I will have to cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Copper ColorColor: instead of ash blond the color outcome was copper/ orange. Coverage: although I had the color applied very carefully by a friend who is a hairdresser, the coverage is sub par. Many grey hairs not covered. Color did not last 4 washes. After 3-4 washes the color was all faded. I’d be happy to add a photo for demonstration before and after 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCristina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
BadI asked for a deeper red..nope..nope.. nope 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - Thank you for your feedback. Your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. We'd like to remind you that you're currently signed up for our Plan with a frequency of 12 weeks). Your next order is set to bill and begin processing on AUG. 26, 2020. Thanks for choosing eSalon! Please let us know if we can assist you further. |
UnhappyHave yet to receive my first order or my resend. I'm very disappointed. As I said per my last email, please cancel my account & refund any money paid to esalon. Thank you CCuellar 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCecilia - We´re very sorry to hear you have not received your order. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dye darkened my hair instead of lightening itI ordered medium brown natural golden dye and got dark brown natural golden dye that somehow made my hair darker instead of lighter. Would not recommend and have had better experiences with storebought box dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMira Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |