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Color Set
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66,637 Verificado Comentarios de clientes |
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Not satisfiedHair turn completely black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeleny - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Packaging sucks, not what it used to be.Product was thrown into generic brown box that was too big resulting in product being loose in box. Handwritten address label that made me think someone else got my package, opened it and reboxed it to send to me. I loved the product in the past, wanted to try it again but am rethinking my choice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanell - We truly apologize that your order arrived in a generic, unmarked box. To ensure this doesn't happen again to you, or any of our clients, we've reached out to you to discuss your experience. We look forward to speaking with you and hope to resolve this soon. |
Hair colorDoesnt cover grey very well, but found I had to leave it on longer than instructions, that seemed to work 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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They did not have my color. They only refunded the purchase, not the S&H.cannot write a review until I know that my account was turned off and the amount was refunded for the auto refill which I did not order. 8/18/2016 4:28pm 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Matched color way offI am canceling my plan because the custom hair color received was no way near the actual color specified. The end result was way darker than expected and than the existing color I had. I much rather buy over the counter hair color, since the color described on the box is more actual to hair result. I am trying to cancel my plan, but this site does not make it straight forward to cancel subscription. I will be calling customer service tomorrow to see if I can cancel subscription. I just hope they do not make me wait a long time on the phone for someone to help me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
A great way to colour your hairI am so happy to have found eSalon. The formulas are great, with a great coverage and glossy finish. The instructions are easily to follow and its a real treat that it is personalised to your requirements. For Summer the eSalon team lightened my usual order. Another plus is that as soon as the eSalon package comes though the door I know its time to colour my hair, resulting in my hair looking good all the time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom color a great ideaI love all the products from eSalon , and if the color is not exactly right the first time; they will work with you until it is what you want. The shampoo and conditioner that comes in the kit is excellent--very moisturizing, yet does not weigh down my baby fine hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Just did my hairOpened the kit very impressed with the setup everything in the kid was self-contained. Easy directions No harsh smell. Really impressed can't wait to see what it looks like when it's dry I will be getting another order next month.. Been a week now still love the color and the texture of my hair. I have very fine hair and this has seemed to pump it up a lot I really like this stuff 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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First time userI love the color! So far so good! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom Hair ColorI have had many compliments since using this product for the first time. Would and have recommended it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |