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Color Set
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66,637 Verificado Comentarios de clientes |
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Burned my scalpDid not use this product after finding it burned my scalp. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
too thick cremeI did not like the new thicker creme. Had to keep shaking & it would come out in big blobs. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible. Color changed without permissionTook my light Brown and took it to almost black. I hate it. It was not told to be not be changed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair is dry and brittleFirst, when I set up my profile I stated I have very thick hair. The two sample size shampoo is nowhere near enough to wash out the dye. In addition, my hair has been dry and brittle after 2 try’s with your product. Sorry it didn’t work. You need to put another step in with a glaze for conditioning colored hair or something. So, I’m cancelling my future orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color did not really takeUsed this product 2 wks ago and it did not take as well as I thought. The greys are still visible and the color not as vibrant. I do see parts where the color took ,but not like I thought it would. Should have taken pic before I had my hair braided 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Catastrophe à domicileLe jour J, je respecte scrupuleusement les consignes, et suis plutôt contente sur le coup de la couleur obtenue. Mais très rapidement (5 jour) le cendré disparaît pour laisser place à une chevelure dorée...qui s’est transformée 2 semaines après en un roux de feu ! Je précise que j’utilise pourtant des produits d’entretien de la couleur spécifique justement pour éviter cela. Terrible angoisse, je fuis le roux depuis toujours et ne sais pas comment rattraper une telle bavure. Je vais donc devoir payer un coiffeur professionnel pour rattraper cela et ne réinitialiserai plus jamais les couleurs à domicile : première et dernière fois. (De plus, je perds beaucoup de cheveux depuis la couleur, beaucoup plus que d’habitude, ils sont très fragilisés.) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison P. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour remédier à la situation. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider ! |
I asked to cancell my account..please cancell my account. I asked before and still more was sent and I was charges again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Did not meet requestColor did not lighten my hair or cover gray as requested and it turned my brown hair red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not work for mePlease I don’t want to receive any of your products anymore , thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeonor - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not at all the color I orderedI wish I could attach pictures. I ordered dark brown intense pearl. (Dark brown with purple) My hair is red! No hint of purple whatsoever! Super disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |