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Color Set
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66,566 Verificado Comentarios de clientes |
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pas ce que j'attendaisMerci de m'envoyer le produit mais ça ne pas ce que j'attendais. Je n'aime pas la couleur et la peau de ma tête ne accepte pas. Je ne souhaite pas recevoir pour la future se produit. Merci. Bonne continuation. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariana P. - Merci de nous avoir contactés. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre coloration. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Veuillez vérifier vos e-mails, nous espérons pouvoir vous aider ! |
OrangeMy hair is naturally dark blonde and I was supposed to get medium blonde color. My hair is no blonder after the color but is very orange now (even after use of the toner). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJordan D. - We appreciate your feedback here at eSalon, and we are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
really disappointingI bought this for the second time first time was fine but this time followed the instructions by the letter and my roots are now fluorescent orange and my lengths have barely changed colour. Looks so bad I have had to go to the drug store and dye it brown so I can go outside without feeling awful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEve B. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color reviewThis past formula was too dark. I’m still looking for a light auburn. This is red but darker than id like. Can we take a bit of brown out? The one before this was the closest to my color. I didn’t leave that formula in for the whole 30 minutes so it was a bit lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLEIGH M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I expectedGood things first: It covered the grays. Didn't dry out my hair. Didn't stink too bad. I liked the stain guard, although there needs to be more of it (I tend to get color in my ears and down my neck). Loved the stain remover towelette. And the gloves actually fit. Now the bad stuff: The color was NOT what I wanted at all. I specifically asked for a strawberry or sandy blonde, and got light auburn. The print on the instructions is too small to read without my glasses. The included shampoo and conditioner dried out my hair way too much, although the texture had been fine after rinsing and before shampooing. I had to use my own conditioner extra. And rinsing in the shower made a hellacious MESS. Next time I will rinse in the sink....if there is a next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet up to your expectations, however we are pleased to know that you are satisfied with the grey coverage and all the extras that you received with your color kit. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Last orderThe first time I used your product it was lovely. The last recent use I didn’t enjoy. The product was not comparable to the first coloring. The product wasn’t as smooth& thick & the strong smell of ammonia was very irritable & undesirable. Sorry I’ve been harsh but I can’t continue to order this item with these conditions. Sincerely Theresa Solomon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa S. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details! |
not dark enough and fades faster than salonnot dark enough and fades faster than salon, but its hard to find any other Demi permanent 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not really happy with colorThe color made my hair feel dry and my hair had no luster or shine. It had a very flat matte appearance to it. The value of the color was not not pretty. It made my hair look like it was colored and that was not an attractive look. It made my hair feel like it was over processed and my hair tangled easily so brushing that out caused breakage. I was really disappointed. The shampoo and conditioner did not seem to make my hair soft or feel like it usually does after application of a conditioner product. I did not use the left over products after the initial use because of how my hair looked and felt after the initial use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoretta H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Product never arrivedMy first order arrived after over 3 weeks, which although irritating was manageable. My second order was the same. My most recent order has been over a month and still hasn't arrived. I've been given a refund with no hassle, but I am disappointed that i cant use the product as I found the quality to be excellent. What's the point of a subscription model of business if you can't use a reliable delivery service? 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Extrem beißender GeruchExtrem beißender Geruch der Farbe 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanja F. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |