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Custom Color Set
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66,566 Verified Client Reviews |
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wrong colorwhat I requested was a bright coppery color. What I got was a very deep brown with a hint of red 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
too darkthis colour was too red, and too dark has made my hair a dark auburn/ginger colour. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCasey - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Didn't do what was promised,It didn't cover all of my gray hair. Very disappointed! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We're sorry to hear your first application didn't cover all of your grays. We make each color from scratch and we're happy to adjust your formulation to better cover those grays! We've added a free order credit to your account and sent you an email with more information! |
Really wrong for meColour awful. I have the dark blonde hair (strawberry blondish in the light) and wanted to cover the few greys and make the highlights which had half grown out less noticeable. I asked for my hair to be my natural colour and sent photos. I ended up with ugly medium brown mahogany hair far too dark for my skin tone and blue eyes and no where near my natural colour which they could see from the 5 inch growth on my photos. Awful. I need to change it ASAP. The darkness also seems to show up greys? Had such high hopes- had a conversation with colourist and everything :( 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Good idea just not happy w results.Color darker than wanted..wanted light auburn. Slowly fading. Wont buy again. Get same results from store and lasts same amt of time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Overall like ease of orderingNot happy with color- want to go darker but still want a rich product 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We're sorry to hear your last color wasn't dark or rich enough. We've heard you and are adjusting your next order to have deeper, richer tones. We've also added a free order credit to your account. Look for an email from us for more information! |
CAN NOT RECOMMEND AT THIS TIME.I reviewed my color for you through the order. I expressed that my hair had a strong red hue to it in the "grow out" area after the treatment. I received an email offering corrective product. I agreed to that. Then I received another email which was a duplicate of the original about a week later. I agreed again and stated in the email that this was my second response. I indicated in my original review that my previous stylist had used Volume 30 to lift my color and it still took some time. The color was one problem. The extremely poor response is the main reason I am only giving you one star. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We’re sorry that you were unhappy with your color results and service. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
stain in my foreheadI got a black stain on my forehead I am very worry, that it will not come out. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsPerla - We're sorry to hear some of the color got on your forehead. If you use the provided stain removing wipe, it should come out. To avoid this in the future, we recommend covering your forehead with the free stain guard packet provided in each kit and applying the color with the free Color Tint Brush for better control. We hope this information has been helpful! |
The color.I am not happy with the color at all. It just looks black, and it was very hard to take off. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color dyeIt is still too red... I would like it to be more towards a medium brown 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsM-T - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you to discuss your color changes. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |