|
Color Set
|
66,566 Verificado Comentarios de clientes |
|
Ordenar por: |
|
It's canceled!I wanted to change color and was unable too. So now, I have the kit sitting on my counter top. I do not understand why I cannot alter/change my color with out consulting someone! Ultimately I am the one wearing the color and the only one PAYING for the color!! This is why I canceled my subscription. If I wanted to consult someone, I would goto a professional stylists. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
colourthe colouring didn't cover my grey for more than week and the colour was nothing like ask for I ask for ash blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAngela B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Orange hairI specifically said I do not want orange or red hair. Its bright orange 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTamara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Change in formulaI have had a wonderful experience with your custom hair color for two years. This time however, the kit said the formula had changed. I proceeded to follow the directions exactly as I always do. I had reddish color around the roots mostly around the crown of my head. It is very noticeable and I was not happy with the results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSandy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleDidn't cover gray. Horrible color. Very unhappy. Better off with the drugstore 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBarbara C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
DisappointingWhile The color seemed good going on, the grey coverage was not great and the grey quickly showed again. Also, it left my hair extremely dry. Drier than any other product I’ve used. Giving it one more try “, but if it is the same, will stop using. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSuzanne P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkColor to dark and looks dull no shine looks dark blonde I'm strawberry blonde the blonde wasn't light enough 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLoretta- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bad Apple in the bunch.Color was not what I had ordered. No Mahogany came through, just a golden brunette. This is my 6th box, all others have been great. But don’t appreciate customer service telling me the way I color my hair is the reason the shade was wrong. It simply was missing the Mahogany. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAmanda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It burns!It burns, my scalp was on fire, please cancel, very unhappy, to much copper made my red hair look dead! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosyolanda G. -Thank you for your feedback! We apologize for any discomfort during your color application and sorry to hear that you were not happy with the outcome you expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was not what I thought it wasThe color I received came out red-ish brown. My current color is very blonde. Overall it darkened my hair quite a bit which was not my goal. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJessica C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |